Workforce Management Analyst
excelleRx, Inc. is the market leader in pharmaceutical care for niche disease markets, providing expert medication consultation and pharmaceutical distribution services. Combining proprietary technology and clinical experience, excelleRx ensures the appropriate use of medication, and thereby enhances quality of life. Caregivers from healthcare facilities nationwide rely on excelleRx to manage their patients’ pharmacotherapy needs. The excelleRx mission is to use technology and clinical expertise to change the way medication is deployed, so that patients are given prescriptions based on objective information rather than habit or personal preference
- Provide comprehensive reporting package with executive summaries for MMSC Leadership to deliver site, team and individual performance on intra-day, daily, weekly, monthly basis and assess service performance versus goal
- Play a key role in developing/standardizing workforce management routines and processes for the WFM Team
- Develop short and long-term workload forecasting models in conjunction with budget and service performance goals to determine optimal staffing requirements and associated work schedules for all MMSC staff.
- Create forecast models to express monthly and annual forecasting views utilizing past and future business predictions.
- Identify, track and communicate areas for continual improvement of service levels and staffing models; recommend and initiate process improvement.
- Monitor and maintain workforce management software package for all transaction-based workload in the MMSC operation.
- Partner with IT / Telecom team to ensure optimal system integration between workforce management, Nortel and all transaction-based applications.
- Act as a WFM SME on cross-functional project teams
Experience and Skills:
Keywords: reporting, analysis
November 22, 2008
• Tags: Pennsylvania Us, Reporting & Analysis Job in Philadelphia 19102, Workforce Management Analyst • Posted in: General