Workforce Management ,Technology and Operations recruitment

This well recognised consumer bank is looking for experience workforce management professionals to join their call centre operations team.

Responsibilities:

Ensure realistic accurate call volume forecasting in order to develop efficient staff schedules for optimal centre performance

Monitor staffing?requirements against planned staffing by studying call arrivals patterns real-time

Advise the Centre’s Operations team on resource deployment plans and adjustments on a timely basis

Liaise closely with Client Services Operations teams to assess impact of business initiatives on workforce management

Support leave application of the Customer Centre teams in line with the staffing requirements of the Centre

Assist in the generation of Customer Centre management reports

Participate in process improvement initiatives and any ad-hoc request from Business Unit and/or Customer Centre management team

Requirements:

Interested applicants should email their CV to Priscilla Chen

priscilla.chen@robertwalters.com.sg