Workforce Planner (Operations) – Affinity recruitment
Aon is Australia's leading provider of broking and consulting services for risk management, insurance transactions, reinsurance, human capital consulting and financial planning. Aon is a global leader in the design and provision of risk services and products.
A core business unit within Aon Risk Solutions, Retail Risk Services meets the insurance needs of small to medium organisations, associations and individuals across a broad range of industries.
Due to the continued expansion of commercial operations in our Affinity National Service Centre, we are currently seeking to further develop our Business Support capability with the appointment of an accomplished operations professional in the newly created role of Workforce Planner.
You will be responsible for:
- Co-ordination of efficiency improvements across the Affinity business
- Capacity Planning across the National Service Centre and broader Affinity operations
- Forecasting of future growth/capacity constraints across policy renewals, new business leads, expected call volumes and processing volumes
- Transition of future Affinity policies from regional branches
- Ownership of Affinity Complaints Handling Procedure
- Working closely with the Chief Operating Officer as business owner of Telephony and Document Management system
- Allocation of renewal policies to the Regional network
- Effective stakeholder engagement with National Service Centre leadership and Regional branches
To be successful in this role you will display:
- Track-record in the effective execution of operational improvement initiatives
- Highly developed analytical capabilities
- Polished and credible engagement style to interface with a broad stakeholder group
- Can-do attitude
- Exceptional influencing skills
- Ability to align Workforce Planning / Operations requirements to the broader commercial agenda
The role of Workforce Planner represents an excellent opportunity for a talented Operations professional to drive significant improvements and the development of best-in-class 'business-as-usual' practices across a high-growth commercial enterprise.
Aon is an equal opportunity employer and we invite you to be part of an organisation that has a diverse workplace, values continuous learning and supports many charities and environmental initiatives. At Aon, we strive to maintain a balance between work, community and our valued employees
Submit your application using the apply button below.
