WORKFORCE/REAL-TIME MANAGER Job in New York, New York Us

National growing company has an immediate opening for a Workforce/Real-Time  (Command Center) Manager for a large, multi-site first-party call center in the New York City area.

Ideal candidate will have 5+ years of Workforce/Real-Time (Command Center) and Call Center Management experience.  Must have solid analytical skills, a detailed understanding of call center metrics and proven knowledge of WFM management software (ex. Aspect eWFM) and strong call routing experience. 

COMPENSATION:  Up to $85K Base + Bonus Potential

Qualified and interested candidates please email your resume to:  vsaunders@thecallcentergroup.com