WSS Client Service – Client Service Account Manager – VP – Based in Bournemouth recruitment
The AMIC Service team has overall responsibility for the quality of service delivered by WSS EMEA to the Asset Management and Insurance Client Base; including Blackrock Asset Management, Schroders, Third Party Fund Managers.
Job Description
The role is designed to ensure proactive/service management oversight of a client's activity takes place in addition to supporting their day to day needs.
The Client Service Account Manager has responsibility for the overall custody service delivery provided to a client or group of clients and this entails forging strong client relationships and collaborating with internal client service management colleagues in order to drive custody service quality consistency and enhancements.
In addition, the role is also responsible for building and maintaining a network of partners throughout the WSS and TSS product and service delivery organisation in order to promote and sustain client service excellence.
The position manages a group of Client Service Officers and communicates clear strategic direction to the team which promotes the identification of continuous service improvements. The role is also the escalation point and will manage, communicate, own and resolve significant client issues.
Key Responsibilities:Lead Account Manager for middle market
relationships, markets, or regions with a goal of retaining clients and identifying new business opportunitiesHas a one-on-one relationship with the client and navigates JPMC on the client's behalfProvides thought management for cross-product MIS and statistical reporting to drive service satisfactionIn partnership with RM, develops and drives action plans for non-referenceable clients across all products (where applicable)Serves as the senior point of contact for service issues escalationLeads regular service reviews; introduces process improvements and cross-product solutionsResponsible for risk controls/compliance and managing resolutionInfluences change within the client's environment to improve efficiencies
Qualifications
Skills RequiredOral and written communicationProject managementClient relationshipSales presentationNegotiation Influencing skillsBusiness analysisStrategic planningLeadershipExperience RequiredLOB knowledge; can easily navigate the organizationCommand of business processes and proceduresMultiple product knowledge across LOB or firmKnowledge of market and client baseIndustry knowledgeBusiness' strategic directionIndividuals in this role have
significant previous experience
in product or client facing roles dealing with complex clientsAbout J.P.Morgan Treasury Security ServicesTreasury Securities Services (TSS) generates more than $8 billion in revenue annually and is a global leader in custody, securities lending, fund accounting and administration, as well as in treasury services. TSS supports the needs of institutional clients worldwide and is one of the top three providers in both of its businesses: Treasury Services (TS)
and Worldwide Securities Services (WSS).
About J.P. Morgan Worldwide Securities ServicesJ.P. Morgan Worldwide Securities Services (WSS) is a premier securities servicing provider that helps institutional investors, alternative asset managers, broker dealers and equity issuers optimize efficiency, mitigate risk and enhance revenue. WSS leverages the firm's global scale, leading technology and deep industry expertise to service investments around the world. It has $16.1 trillion in assets under custody and $6.7 trillion in funds under administration.
About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.JPMorgan is an Equal Opportunity Employer