WSS IOS Technology – Applications Support Analyst – AVP – based in London or Bournemouth recruitment
Global Fund Services (GFS)Technology department sits within WSS Technology providing (amongst other services) application support to Investment Operations Services (IOS), Fund Accounting (FA), Tax, and Trust and Fiduciary (TF) business areas.
Application Support Analysts within WSS GFS Technology will be required to provide user support of production applications and ensure a high availability to internal and external users/clients by responding to application related issues or requests. Key Responsibilities include:Work as part of an established team supporting IOS Operations for Aviva Investors and Fund Accounting, Tax and Trust Fiduciary.Responsible for taking ownership of and resolving issues, ensuring full service and project delivery at all times.Allow Support Manager to interface with LOB and clients whilst handling production issues in a smooth and controlled fashion.Responsible for guidance and development of Analysts, ensuring full knowledge transfer on all issues and problems.Proactively working with Production Batch Supervisor in reporting of batch issues and enhancements.Work closely with Application Development teams to ensure swift and accurate production fixes/enhancements are applied as required.Shift Work: Be required to provide coverage for business hours 07:00 to 20:00 UK time, as well as providing additional support at month-end and at weekendsOn-Call support (including overnight support): Be a member of the On-Call support rota dictates overnight problem escalation and resolution.Reporting: Takes an active part in the preparation of reports on Production stability and provides input/completes Incident reports. Carries out and receives handovers from the daily production support analysts as they leave on go onto shift.Root Cause Analysis: Takes an active part in conjunction with the TSS PAC, AD Teams and GTI in the "root cause analysis" of Production issue's and in implementing corrective action as required.Escalation: Follows the documented escalation procedures to raise awareness of Production issues. Suggests potential improvements to these procedures based on experience.Monitoring: Performs daily checks of Production processes to insure that service deliveries occur in a controlled and timely fashion.Risk: Reports all security related issues to Risk Management Department
Qualifications
Key skills:Good experience of UNIX / Autosys / Tivoli/ Shell ScriptsGood experience of Sybase/SQL/OracleGood experience of HiPortfolioAbility to investigate and resolve issues.Ability to respond quickly to reported issues and prioritise.Ability to work to tight deadlines.Ability to work on own initiative.Ability to absorb information and rapidly familiarise with workings of new systems.Required experience:Prior experience in a Support role within a medium to large companyAbility to work well with others.Proven track record of delivering within client SLAs.Experience of managing and resolving issues through to completion.Reporting and high quality communication skills.Desired Experience:Fund Management Business knowledge with an understanding of processes and dependenciesKnowledge of scheduling batch processing software e.g. AutosysKnowledge of MQ software
Additional Information:Shift work is required alternate early and late shifts to cover operating hours of 07:00 to 19:00. Overnight Support is expected to cover 7.00pm until 07:00am - with the possibility of public holiday and weekend work
About J.P.Morgan Treasury Securities ServicesTreasury Securities Services (TSS) generates more than $8 billion in revenue annually and is a global leader in custody, securities lending, fund accounting and administration, as well as in treasury services. TSS supports the needs of institutional clients worldwide and is one of the top three providers in both of its businesses: Treasury Services (TS) and Worldwide Securities Services (WSS).
About J.P. Morgan Worldwide Securities ServicesJ.P. Morgan Worldwide Securities Services (WSS) is a premier securities servicing provider that helps institutional investors, alternative asset managers, broker dealers and equity issuers optimize efficiency, mitigate risk and enhance revenue. WSS leverages the firm's global scale, leading technology and deep industry expertise to service investments around the world. It has $16.1 trillion in assets under custody and $6.7 trillion in funds under administration.
About J.P. Morgan Chase Co.J.P. Morgan is a leading global financial services firm with assets of $2.1 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity. Information about J.P. Morgan is available at www.jpmorganchase.com.
JPMorgan offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan is an Equal Opportunity Employer.