ZL Operational Support Engineer Job in Chandler, Arizona US

ZL Operational Support Engineer

The Systems Support Analyst 4 will be responsible for ensuring the reliable delivery of services for Archiving services using ZL Unified Archiver. This position will report to the Manager of Operations for Archiving, Compliance and Instant Messaging on the Enterprise Messaging and Collaboration Services team. The primary role of this position is to support the day to day availability of the compliance technology systems. Monitoring all provided tools to proactively and reactively assure that the compliance systems are operating at an optimal level. Responsible for oversight of the system as a whole and may require the engagement/management of SQL and/or Oracle database administrators, server administrators and storage teams to meet all service level agreements. The position is part of a pager rotation that provides 24x7 support of all functions of the compliance system and does require after hours work on nights and weekends. Responsible for directly supporting the E-Discovery team to ensure that they can meet all requests of data to be retrieved from the compliance system. . Basic Qualifications: 5+ years systems support analysis experience. Minimum Qualifications: 5 + years of experience supporting or managing messaging services in a large scale environment 3 + years of experience with the ZL Unified Archiver compliance system SQL query experience Prior 24x7 support experience Excellent written and verbal communication and presentation skills Ability to interact effectively at varying levels of the business and technical organizations, including management. Strong technical troubleshooting skills Storage Understanding (SAN, Centera, WORM media) System documentation writing experience Preferred Skills: Experience providing regulatory requests ZL Unified Archiver 6.x experience ZL Unified Archiver 7.x experience CAMM experience eDiscovery experience Disaster Recovery Procedures and Support Basic Project Management Capacity /Planning understanding External Feeds : Bloomberg, Reuters, SMTP, Microsoft LYNC/OCS Monitoring tools (Sitescope, MOM, SCOM) Technical understanding of encryption tools and how to decrypt prior to messages being archived Experience with Exchange, including journaling Experience with multiple SAN environments (NetApp and/or Hitachi) Merger and integration experience, integrating separate organizations and support organizations Bachelors Degree in a technology related field Preferred location is Charlotte, NC