920749-Routing Resident Engineer

Job Description/Purpose

Resident Engineer - Routing Operations, NJ

Key Responsibilities

Reporting to a Service Delivery Manager, Americas, this is a very technical role, providing on-site support of Junipers Network Products. The Resident Engineer will execute and assist with software and hardware certification of Juniper Networks M-series, T-series and MX-series products. This position is located at the at the customer site and requires an experienced candidate in Networking Routing Protocols.

Responsibilities:
- Understand the customer's organizational structure and become familiar with the customer's processes and procedures.
- Carry out testing of new features and functionality required by the customer in a laboratory
  environment.
- Test patches and fixes to ensure that they are implemented and functioning correctly.
- Provide customer with assistance solving network related problems, such as malfunctions
  and configuration problems.
- Review and analyze customer network design to locate potential problems, and correct them
  by working with the customer on better solutions.
- Read manuals, technical reports and study new technolgies meeting the customers support
  requirements.
- Triage found issues and assist JTAC collecting information and with on-site reproductions.
- Coordinate with internal teams to increase the efficiency of problem resolution
- Produce a written summary report of the status of certification progress on a regular basis.
- Assist the customer to develop Network Operating and Equipment Operating Procedures.

Skills/Required Experience:
- English Language — Knowledge of the structure and content of the English language including
                     the meaning and spelling of words, rules of composition, and grammar.
- Customer and Personal Service — Knowledge of principles and processes for providing customer
                     and personal services. This includes customer needs assessment, meeting quality
                     standards for services, and evaluation of customer satisfaction.
- 3-5 years of experience supporting IP/MPLS networks.
- IP-TCP/UDP fundamentals
- Good understanding and hands on experience with OSPF, LDP, RSVP and BGP protocols.
- Good understanding of MPLS enabled networks and applications (l3vpn, l2tp, vpls,..)
- Scripting knowledge of Perl or Expect
- Experience in fault isolation logic and techniques.
- Experience with various lab testing tools (Agilent, Ixia,..)
- IP subnetting and supernetting and hierarchical routing principles
- Understanding of Layer 2 protocols and technologies such as: PPP, MLP, Frame Relay,
  ATM, Ethernet
- Hands-on configuration and operational knowledge of CISCO or Juniper Networks routers
- Team Player, Strong communication and interpersonal skills required
- Experience in supporting large scale ISP customers is a plus.
- Requires B.S. in electrical engineering, computer science or similar degree

ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world’s largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision – Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it’s downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking – where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work—their life’s work. At Juniper we believe this is more than a job - it’s an opportunity to help change the world...

Connect everything. Empower everyone.  Ours is a new network  one that encourages boundless innovation, inviting the collective wisdom of many to propel the network, and thus the world, forward. This new network is changing the way we think, connect, and do business around the world federal, state and local government agencies and higher education organizations. 

We offer very market competitive benefits-
https://www.juniper.net/us/en/company/careers/benefits

Juniper Networks is an Equal Opportunity/Affirmative Action Employer.
Juniper Networks is enrolled in E-Verify® and will be participating in E-Verify in addition to our Form I-9 process. www.dhs.gov/E-Verify ”