920825-Resident Engineer – Routing and Switching – MX, M&T

Responsibilities
Resident Engineer - Routing and Switching – MX, MT
Location:  Richardson, TX (customer on-site)

Job Description/Purpose:
This position is a highly technical role, providing post-sales on-site support of Junipers Network Products within the MX/M/T-Series of products at a customer’s lab location. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network and certification processes.  This is a full-time position on-site at the customer location and requires a strong knowledge and experience with routing protocols and Ethernet switching.

Key Responsibilities:
• Hold design and information gathering workshops with the customer to understand the customer's existing network design and technical requirements.
• Understand the customer's organizational structure and become familiar with the customer's network implementation and support processes and procedures.
• Carry out testing of new features and functionality required by the customer in a laboratory environment.
• Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution.
• Assist with raising equipment Return to Manufacturer Authorizations (or Return Materials Authorization) (RMAs) and to track these through to problem resolution.
• Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Train the customer's design, implementation and support personnel to configure and operate the Juniper Networks products.
• Assist the customer to develop Network Operating and Equipment Operating Procedures (for instance, upgrade MOP’s).

Skills and Experience:
• Hands on experience with Juniper routers as well as test equipment (i.e. Agilent, Ixia, etc) strongly preferred
• 5-7 years related work experience
• Detailed technical experience in the design, installation and operation high-end IP routers and Ethernet switches
• Required routing experience with service provider routing protocols - MPLS, OSPF and BGP
• Experience working on a large-scale Service Provider network desired
• Detailed understanding of the protocols surrounding IP service provider networks
• TCP/IP fundamentals
• Class of Service experience and knowledge desired
• Strong Interpersonal skills and a team player mentality
• Excellent oral and written skills required
• Ability to work independently and manage multiple priorities

ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world’s largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision – Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it’s downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking – where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work—their life’s work. At Juniper we believe this is more than a job - it’s an opportunity to help change the world...

We offer very market competitive benefits
https://www.juniper.net/us/en/company/careers/benefits

Juniper Networks is an Equal Opportunity/Affirmative Action Employer.

Juniper Networks is enrolled in E-Verify® and will be participating in E-Verify in addition to our Form I-9 process. www.dhs.gov/E-Verify