Account Coordinator- Asheville, NC Job in Asheville 28801, North Carolina US
Eaton Corporation located in Asheville, NC (Avery Creek) has an opening for an Account Coordinator.
The primary function is to:
• Fulfill order entry and order management related activities for electrical group component products, OEM Team.
• Deliver exceptional Customer Service
• Identify and implement process improvements
Essential functions include, but are not limited to the following:
•Demonstrate the ability to professionally manage customer telephone calls and emails while performing other required tasks.
•Respond to field sales and customer channel inquiries including price, lead time, selling policy. Do so in a manner consistent with established division profit, sales, and customer satisfaction objectives.
•Provide solutions and alternatives to customers to meet their shipment needs.
•Provide direction and solutions to other departments on process improvements.
•Act as focus for field and customers in dealing with functional departments, i.e., engineering, manufacturing, marketing, logistics, and demand planning.
•Coordinate order management functions including order entry, expediting, processing, maintenance, and status.
•Demonstrate proficiency in multiple department support software (i.e. Vista, Mentor, etc)
•Act as troubleshooter for all problems related to the sales order process.
•Train peers and customers as appropriate.
•Mentor, support, and training of outsource partners (LT).
•Fulfill any and all Eaton Business System requirements.
•Serve on special teams and projects to enhance EatonCare Team performance.
•Work with appropriate finance teams to resolve customer credit requests.
•Liaison between manufacturing locations and customers and field sales
•Influence others on customer service behaviors
•Mentoring new team members
•Support and develop outsourcing initiatives
•Identify solutions and resources for customers that may be outside of Eaton Electrical
•Timely responses
•Drive team process improvements including cost and time savings
•Influence team strategic plan
•Maintain records and historical data
•Telephone Service Skills
•High volume of out put
•Support Eaton Growth initiatives
•Complete Training Certification program
•Participate in Customer site Visits
•Partner with other customer service organizations to fulfill customer needs and drive process improvement
•Work with team mates to accomplish all of the above
Tools:
•Vista
•Microsoft Office (word, excel, email, internet)
•Mentor, etc
•CRM
Position Criteria:
•General Product Knowledge
•Ability to interpret, understand and process customer order requirements
•Customer Service Skills
•Strong Communication Skills (Written and Verbal)
•Business Acumen (Corporate structure, field sales, etc.)
•Training others
•Team Skills
•Networking
•Change and Adaptability
BS/BA Degree from an accredited institution required.
• Legally authorized to work in the United States without company sponsorship.
