ACCOUNT EXECUTIVE
Geneva Geneva
Permanent
About our client:
Automated Data Processing Inc. (ADP) is the global leader for payroll and HR services with 10 bln $ revenues and one of the only three AAA-rated companies worldwide. The Swiss ADP operation was founded 25 years ago and plans to expand its business extensively in the local market.
To strengthen both the Zurich and Geneva offices, ADP is now actively looking to recruit two:
Account Executive - Payroll Services
The Account Executive at ADP Switzerland is responsible for delivering the best possible service to their clients, and making sure the monthly payroll is of the highest quality. The Account Executive is the interface between various internal ADP departments and the client, and needs to have a solid understanding of payroll and quality control processes. Although the Account Executive will have some commercial goals, this is not a sales role.
Job description:
The Main Tasks are:
Client relationship related tasks:
- Maintain a high degree of client satisfaction and retention
- Ensure that the service agreements are adhered to
- Respond to clients requests/needs and coordinate with internal departments to reach client
expectation
- Ensure actions are taken in an accurate and timely manner
- Make periodic pro-active calls to the client base to ensure that service is meeting standards
and to develop and reinforce positive client relations
Payroll related tasks:
- Ensure highest level of payroll quality results in collaboration with ADPs operations
- Review / control clients global monthly payroll process within established time frames
- Comply with relevant federal, state and local payroll and tax regulations
- Manage and implement payroll procedures
Who we are looking for:
Ideal Candidate Attributes:
- Proven customer relationship and portfolio management skills in a service delivery
environment
- Ability to communicate with individuals of various backgrounds
- Experience in a Payroll, HR/Benefits or Accounting department
- Solid understanding of the payroll processes
- Excellent knowledge of French and English / German and English (depending on location)
- Strong resistance to stress
- Highly efficient and organized
- Able to deal with complex situations
- Independent and dedicated work ethic
