Account Manager (Client Development Associate II) S&P Capital IQ, McGraw-Hill Financial recruitment
SP Capital IQ, a division of McGraw-Hill Financial (MHF), is currently searching for Sales Professionals to join our team, build an exciting career with us and support our growth trajectory. The Client Development Associate (CDA) is primarily responsible for managing existing accounts, delivering a positive overall client experience and supporting account growth and new business development. Other responsibilities include mentoring new team members and communicating the overall value proposition of McGraw-Hill Financial.
Essential Accountabilities
- Deliver client training on-site and via WebEx - Training on product functionality specific to user job function
- Work and coordinate closely with Sales team - Assist with planning client visits, seminars and conferences
- Provide training on product enhancements/upgrades/new releases
- Monitor product usage to identify training needs and ensure client retention
- Contribute to the achievement of sales goals for the assigned sales team and retention of revenue
- Assist with research for call preparation - includes spend reports, user status, contact backgrounds, organization background, presentation material
- Identify and communicate referral business throughout MHF and McGraw-Hill. Identify up-sell opportunities
- Contribute to the development of product documentation
- Pass certification on 100% of product/ service offering
- Participate in MHF sponsored events and conferences and organize client visits associated with those conferences
- Utilize CRM to log client interactions
Skills
- 1-2 years of Financial Services or Sales/Account Management experience.
- Demonstrates understanding of the industries in which MHF operates and can effectively communicate the value of MHF's product offering within these industries.
- Demonstrates skills in maintaining strong relationships with client organizations, addressing their needs, and maintaining a high level of customer satisfaction.
- Demonstrates sound understanding of financial concepts and principles as it relates to clients objectives, and business needs.
- Demonstrated skills in sales and client service, eg. proactive thinker, ability to cold call to generate meetings, presentation skills, follow-up and problem-solving
- Successfully completed formal introductory course in consultative selling, account/territory planning and cold calling, a plus in qualification
Additional Qualifications
Technical Skills
- Extensive knowledge of PC software, internet programs and PC systems, including standard operating systems to support metrics that track performance and support clients and Microsoft Office Suite
- Experience using sales/client CRM systems.
- Understand the tools and data utilized in the standard workflow of the end user. Example of end users: Head of Research/ Equity and Credit Analysts/ Equity and Credit Portfolio Managers/ Risk Management/ Investment Bankers/Private Equity Investors.
Leadership Management Skills
- Embrace our learning culture proactively.
- Mentor new members of the team.
- Identify situations where we can more effectively serve our clients and put forward recommendations to execute on those ideas.
- Take leadership role in projects where your skill set will add value and/or develop your knowledgebase.
About the Company
The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard Poor's Ratings Services, SP Capital IQ, McGraw-Hill Education, Platts, and J.D. Power Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.
SP Capital IQ provides high-impact information solutions to more than 4,200 leading financial institutions, advisory firms and corporations. Its solutions are based on the Capital IQ web platform, a unique combination of global private and public capital market data and software applications that enable end users to draw deep market insights, generate better ideas, optimize relationships and simplify workflow. Clients can deploy the Capital IQ Platform either as a standalone solution or seamlessly integrate its components into existing business applications and portals via systems integration and custom data feeds. For more information, please visit Capital IQ's website at
The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.