Account Manager (English and Mandarin Speaker) Job in Redhill, Southern Uk

IHS (NYSE: IHS) is the leading source of information and insight in critical areas that shape today’s business landscape, including energy and power; design and supply chain; defense, risk and security; environmental, health and safety (EHS) and sustainability; country and industry forecasting; and commodities, pricing and cost. Businesses and governments in more than 165 countries around the globe rely on the comprehensive content and expert independent analysis of IHS to make high-impact decisions and develop strategies with speed and confidence. IHS has been in business since 1959 and became a publicly traded company on the New York Stock Exchange in 2005. Headquartered in Englewood, Colorado, USA, IHS employs more than 5,100 people in more than 30 countries around the world.

 

 

Summary: 

 

IHS (NYSE: IHS) is a leading global source of critical information and insight, dedicated to providing the most complete and trusted data and expertise. IHS product and service solutions span four areas of information that encompass the most important concerns facing global business today: Energy, Product Lifecycle, Security and Environment. By focusing on customers first, IHS enables innovative and successful decision-making for customers ranging from governments and multinational companies to smaller companies and technical professionals in more than 180 countries. IHS has been in business since 1959 and employs approximately 3,800 people in 20 countries.

 

The Account Manager is responsible for inbound and/or outbound sales calls directly from/to prospective and/or existing customers.

 

Effectively builds rapport with customers by probing for needs and recommending appropriate solutions.

 

Achieves monthly, quarterly, and annual sales objectives, whilst ensuring the optimum customer experience and satisfaction by following established processes and procedures.

 

 General Job Duties:

General Job Duties: G

·         Following up on sales enquiries within agreed time frames to open sales opportunities

·         Schedules activity around review calls, renewal calls and customer queries

·         Maintains contact with existing customers to ensure a strong level of customer care routine is established and maintained

·         Initiates and answers sales calls for IHS’ products and services

·         Accepts orders, closes sales, maintains customers records and completes required documentation

·         Conducts telephone conversations to identify and qualify prospective customers and records sales prospecting activity in computer based tracking system

·         Desk based telephone sales

·         Some occasional site visits

·         Carries out account review calls at regular intervals

·         Ensures customer delight

·         Maximises revenue and customer satisfaction within assigned territories

Specific Job Duties:

·         Meet new business sales goals

·         Manages customers throughout the year to renewal of accounts/subscriptions

·         Develops existing customer accounts by promoting a range of IHS products and services whenever possible

·         Responds to customer calls regarding products and services and identifies up selling opportunities for such calls

·         Grows licensing

·         Cross and up selling

·         Grows revenue

Required Education:

 

Graduate/Junior sales position

 

Required Experience:

 

·         0 – 2 years experience

·         Fluent in English and Mandarin

·         Strong oral and written communication skills.

·         Good organisational skills.

·         Project management

·         Must be able to handle multiple projects at one time and get work completed in a timely manner.

·         Engineering background a clear advantage.