Account Manager recruitment
Responsibilities:
- Develop and implement strategic plans for assigned customers, recognizing the customer’s unique business challenges and objectives.
- Responsible for the financial strategy associated with the customer that includes short-term and long-term strategies to address customer needs and maximize profitability.
- Deliver renewals and financial accountings, displaying strong financial knowledge base.
- Create collaborative partnerships with sales and underwriting to develop a comprehensive growth strategy for assigned book of business that is aligned with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth.
- Ensure proactive analysis of customer’s utilization reports and other key data points to better understand factors driving plan results; creates actionable improvements that address specific customer needs
- Lead and provides oversight to effective case installation planning, management, and process improvement.
- Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
- Follow up with Operations team on escalated service issues to the point of resolution
- Develop mutually rewarding working relationships with broker and customer contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer.
- Mentors account service representatives.
- Effectively utilizes and integrates technology in work processes to optimize customer interactions and maximize efficiencies.
Requirements:
- 5+ years industry, sales, account management, or customer service experience.
- College degree or equivalent experience
- Licensure as required by local authority
Interested applicants should email their CV to Elyn Chong at elyn.chong@robertwalters.com.sg.