Account Manager recruitment

The Role

• Responsible for the successful running of nominated accounts

• Ensure that all internal resources are engaged and aligned to deliver a service exceeding customer expectations 

• Fosters constructive partnerships with key internal contacts regionally to ensure that the required expertise and resources are available to fulfill client expectations

• Provide final decision making responsibility on all PL and commercial aspects of the account 

• Provide leadership, manage and mentor the career development of delivery managers assigned to the account – conduct performance reviews, etc. 

• Actively seek opportunities for the growth and development of business

• Manage key internal processes – financial, legal, HR 

• Full responsibility for the PL of the account 

• Continuously improve the margin of account Communicate cost and value benefits to customer e.g. benchmarking 

• Manage/monitor variations that have cost impact 

• Ensure timely invoicing and accurate/full recoveries 

• Actively work with delivery teams to reduce costs and expenditure 

• Constantly review delivery model for service efficiency 

• Work with delivery management for demand planning in the event of significant changes to contract

• Apply and provide commercial and finance risk management strategies to customer accounts and processes 

• Develop cost and pricing models for new and renewal contracts with commercial, legal, and delivery teams

• Participate in compliance and quarterly audits 

• Oversee rigorous governance and SAS compliance where appropriate 

• Implement any corporate (financial, accounting) pricing policy 

• Conduct financial reporting 

• Coordinate all levels of customer satisfaction: develop and implement customer surveys; conduct strategic customer satisfaction interviews 

• Develop and deliver regular reports on performance to clients internally (senior executives) 

• Take accountability for Service Level Agreements with the customers and in conjunction with the Service Delivery Managers, the Operational Level Agreements

• Co-develop SLA’s and OLA’s annually or at contract review 

• Manage contract scope and any variations 

• Review outcomes of monthly operational reviews with Service delivery organizations

• Take accountability for all customer issues to satisfactory resolution 

• Act as 1st point of contact for client and follow up on any client issues 

• Develop and implement continuous improvement program to enhance service delivery to accounts 

• Develop Key Account Development Plans (KADP) 

• Sponsor alliances/partner briefings with the client 

• Research industry and technology trends and promote alternatives to customers 

• Develop new product/service lines to expand company account 

• Coordinate all sales activity across regional offices

• Act as SME for bids and business development opportunities

• Maintain corporate repositories of all account decisions, actions and communications

• Source thought leadership in HR and outsourcing 

• Develop creative and innovative service offerings and solutions 

• Manage and optimise the contract renewal process 

• Manage sales and approval processes – salesforce.com, presales, PAB’s. 

• Understand all company service portfolio to maximize value in contract negotiations 

The Person

Degree from recognized university in IT or Business Administration or related discipline 

• Minimum 5 years client management experience (experience and knowledge in HR consulting will be highly favourable)

• One who appreciates evolving HR technologies and industry trends 

• Possess good understanding of financial management principles and understanding of good governance 

• Experience and understanding of the account lifecycles

• Proven track record in managing customer relationships, demonstrating professional consulting and relationship management skills 

• Experienced in building and sustaining networks of contacts and relationships across and within organisations 

• Demonstrates a good financial understanding and experience of managing budgets 

• Demonstrates a high level of competence in communication leadership and proactive management 

• Prepared to work in a professional and consultative manner with clients and have a creative approach to problem solving

• Keen to act in a business projects role and be focused on delivering business benefits than delivering technical solutions 

• Prepared to be challenged and stretched continually and have a continuing desire for growth and development 

• Self-motivated, independent, pleasant, with good communication skill and able to communicate effectively at all levels

• Good command of written and spoken English

Kindly send in your resume in word format to linda.tan@bgc-group.com 

Your interest will be treated with the strictest of confidence and we regret that only shortlisted applicants will be notified.