Account Manager recruitment
The Role:
The position will be based in the Global Sales and Customer Service business and will be part of a team who will be responsible for managing overall client relationships.
The main objective of the role is to secure renewals of existing contracts and improve retention and satisfaction by implementing a structured account plan for each client including pro-active client outreach.
The Account Manager will also be responsible for generating new leads and call upon product and solutions specialists to assist in presenting products, benefits, and solutions to prospective clients.
You will work with other members across the organisation to provide key customers with value-added proactive customer service throughout the year.
Key Responsibilities:
- Continue to develop existing relationships covering a defined territory and base of business
- Convey the Moody’s Analytics value proposition, and deliver on sales targets for recurring revenue
- Maintain a high level of product and research knowledge
- Gain and maintain familiarity with client organization and processes to help direct them towards the appropriate Moody’s product set
- Play a critical role in the contract renewal process and client retention strategy
- Provide current forecasts and pipeline information to management
- Generate new business leads where appropriate
- Provide a proactive customer service, by working closely across Moody’s corporation to ensure client issues and needs are communicated and resolved effectively.
- Responsible for providing a premium level of service to a designated set of accounts.
- Contact clients to promote and secure their attendance at analyst meetings, roundtables, briefings, teleconferences and other events.
- Promoting awareness regarding publications and new research to the client base
Qualifications/Experience
- Degree educated (or equivalent) within a Finance or Economics discipline
- Experience in a sales support, client services or sales support, account management, relationship management or other related client-facing position preferably within the financial services sector
- Fluency in English and German is essential.
- Knowledge of financial services and/or capital markets.
- Strong communication skills, both oral and written. Ability to convey important messages to clients and develop rapport over the phone.
- Ability to confidently deal with conflict and difficult situations.
- Creative problem-solving skills and ability to diagnose issues and develop solutions.
- Excellent time management and organisational skills.
- Ability to multi task and to meet deadlines.
- Strong initiative/results driven. Must provide evidence of achieving/exceeding targets and goals.
- Ability to work both independently and within a team environment, with focus and high attention to detail.