Account Manager / Security/Fire/Emergency Services Job in Merrillville 46410, Indiana Us
Account Manager / Security/Fire/Emergency Services
Full Time, Employee
Immediate opening for an Account Manager at a local steel mill with extensive background in Security Management (industrial or petro chemical security preferred). Strong leadership and mentoring skills needed to manage a large account with 60-80 Security/EMS/Fire Personnel. Fire / EMS background strongly preferred. Steel mill and safety experience a plus.
SIGN ON BONUS - $500 paid after 6 months of employment.
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. Our more than 50,000 employees and 100 offices across the country service a client base of several thousand which includes approximately 200 Fortune 500 companies nationwide. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
As the first security services company selected as one of Training magazine's Top 125 training companies for six consecutive years, AlliedBarton offers on-the-job, web-based, and ongoing training programs for all personnel from security officers through executive level management. Our commitment to training includes industry specific programs that are customized for the security challenges in several of the markets we serve.
AlliedBarton's focus on Human Capital Management moves employee growth and satisfaction to the forefront of all company initiatives. By utilizing employee retention programs and promotions from within, AlliedBarton is able to foster a culture of quality security officers and continuous customer satisfaction.
AlliedBarton security officers adhere to quality standards designed to provide unparalleled service. Our security officers are proactive, responsive and ready to meet our client's needs.
The Account Manager is responsible for all aspects of security, fire operations, Emergency Medical Services, Hazmat and confined space operations, manpower needs, schedules, supplies/equipment, administrative functions, training, evaluations, supervision, and overall safety. The Account Manager is directly responsible to the AlliedBarton customer and AlliedBarton management. He/she is on call twenty-four hours a day, seven days a week. He/she will be required to respond to all cell phone calls.
Scope of Job:
On-Site HPW: 2500
Direct Reports: Security Officers, Firefighter EMT's, Floaters,Dispatchers, Lieutenants,
Captains
Description:
Supervise the day to day operations in Security, Fire EMS. Build, improve and maintain relationships with both clients and employees; develop and retain staff; coordinate needed support services to effectively run the account to meet or exceed financial and operational goals and provide quality customer service.
Essential Functions:
* Build AlliedBarton reputation and profitability through excellent customer service to our clients.
* Manage difficult or emotional customer service situations; respond promptly to customer needs, solicit feedback to improve service, meet commitments.
* Achieve targeted business objectives for operations including, but not limited to, revenue, client satisfaction, non-billed overtime, and internal quality assurance and performance management.
* Ensure company principles and procedures for personnel recruitment, retention, selection and employee relations are adhered to regarding managed accounts.
* Ensure staff receive proper training commensurate with job responsibilities and that such training is properly documented.
* Motivate and teach security officers and supervisors to properly and legibly prepare and submit appropriate reports to include sign-in sheets and incident reports.
* Ensure the proper post orders are prepared and presented to the customer for review and approval.
* Oversee and manage administrative and operational functions including payroll, scheduling, recruiting/selection, training, etc. for the account.
* Coach, counsel, and develop personnel to allow for their proficiency and growth.
* Maintain confidentiality of all information and data.
* Keep records and prepare accurate and timely feedback / reports as required.
* Work with District Operations Manager to ensure the AlliedBarton and State Fire EMS Compliance requirements are upheld.
Non-Negotiables:
Operational
* All employees conduct themselves in an honest, ethical, professional manner.
* All employees meet training standards and requirements.
* All employee relations are managed appropriately.
* All employees are paid accurately and on time.
* All clients are billed accurately and on time.
* All contracts are managed according to company and client requirements. Contract compliance is everybody's responsibility.
Non-Negotiables:
Leadership
* Lead by Example.
* Assume ownership for our company's success.
* Promote and embody our culture, values and beliefs with passion.
* Take ownership of issues, seek solutions.
* Take responsibility, do the right thing.
* Project energy and enthusiasm.
* Develop your employees.
* You are part of a team and have a responsibility to everyone on it
A strong background in Fire Services and any or all of the following certifications would be a very big plus.
Fire I II
Hazmat Ops Technician
Strategy and Tactics
Fire Officer 1 (Instructor II III a plus)
EMT-b -
Technical Rescue
Rope Rescue
Trench Rescue
Water Rescue
Vehicle and Machinery Extrication
Confined Space Operations
Success Traits:
* Excellent people and leadership skills
* Customer and employee passionate
* Demonstrated customer service skills
* Exemplary Professional Image and Attitude
We offer an attractive compensation package including competitive annual wage, benefits, training and opportunities for advancement. AlliedBarton is an Equal Opportunity Employer M/F/D/V.
To Apply for this position, please CLICK HERE
AlliedBarton is a trade name, used for marketing purposes by AlliedBarton Security Services LLC, AlliedBarton Security Services LP, Allied Security LLC, Allied Security LP, and Barton Protective Services LLC. Each of these companies is individually licensed in the jurisdictions in which they operate. AlliedBarton is an Equal Opportunity Employer M/F/D/V