ACCOUNT MANAGER TRAINEE-RENO, NV Job in Reno, Nevada US
SSC Service Solutions is a Nationwide Facility Service Provider. We at SSC Service Solutions truly believe that our people are our greatest asset. By utilizing extensive training, providing supportive management, and offering competitive wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors. Our employees love working for SSC Service Solutions and it shows from our customer service to our work quality. We're The People Company. That Cleans.
And, as a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. Generous compensation, flexible benefits package, intense training, unrivaled career opportunities, and a shared passion for quality attract the best people to Crothall Services Group. The opportunity for greatness is real at Crothall Services Group and throughout the Compass world.
If you are looking for a rewarding career where you can make a difference, SSC Service Solutions is the place for you. We are looking for energetic, passionate and career minded people to join our team and help grow our business.
SSC Service Solutions is a part of Compass Group, Support Services, which provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, business facilities management, and clinical engineering. Compass Group, Support Services is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
JOB SUMMARY
In this position you will be training to become an Account Manager in three to four months. As an Account Manager you would be responsible for the overall cleanliness, sanitation, and security of assigned buildings. You would be responsible for successfully coordinating all work activities of the janitorial personnel. It would also require the ability to supervise, direct, and develop supervisors and hourly employees in accordance with company guidelines, and to ensure customer satisfaction through high quality standards, while maintaining an environment that is safe and equitable.
The training period would last between three to four months, depending on placement via replacement or new business in the area. During the training period, you must be able to use your vehicle to train at other local accounts, as needed. In the Account Manager role you would be responsible for assigning duties, inspecting work, and investigating complaints regarding janitorial services and take immediate corrective action. You would secure and assure that all equipment is maintained and in working order. An Account Manager would make sure buildings have sufficient janitorial supplies and take periodic inventories of supplies and materials. You would train, discipline, and recommend dismissals of employees. Account Managers act as liaison between building occupants or administrators and supervisors, so it is imperative that you are able to communicate effectively all directives from managers, building occupants and administrators to janitorial staff.
Primary Responsibilities:
- Communicate between various shifts to ensure applicable completion of tasks
- Trains workers in janitorial methods and procedures and proper operation of equipment.
- Issues janitorial supplies and equipment to workers to ensure quality and timely delivery of services.
- Daily inspection and follow through on all assignments, directives and projects to ensure task completion
- Cross train and develop personnel for multiple positions/duties
- Be able to understand chemical usage, and train supervisors on correct dilution of chemicals
- Weekly staff reports and inspections to General Manager - this includes reporting of all issues, recommendations and task documents
- Meet with Directors weekly to review task completion and future projects
- Secure building after completion of work
- Be able to create and foster a working environment, where safety is first and always
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidates for the Account Manager Trainee should meet the following criteria.
- College degree preferred.
- One to two years as supervisor in housekeeping or service-related field with high customer/client contact required.
- Ability to use own vehicle to train at other local accounts as needed
- Should be able to relocate upon placement throughout the area.
- Strong work ethic, intense drive, and initiative for quality and customer service.
- Excellent written and oral communication skills.
- Excellent listening and empathy skills.
- Excellent problem-solving skills both one-on-one and in group situations.
- Ability to utilize a participative approach to managing staff.
- Understanding of budgeting processes and awareness of profit and loss concepts.
- Excellent administrative and organizational skills and an ability to prioritize.
- Will be exposed to chemicals on a constant basis requiring special clothing or safety equipment.
- Ability to function appropriate under stressful conditions. Good stress management skills required
- Able to successfully pass a background screen including Social Security validation, criminal, reference check, etc.
- Ability to work with heavy cleaning equipment
Great People. Great Service. Great Results.
At Compass Group North America, our superior balance of efficiency and quality attract the highest caliber level of service our clients deserve. We retain the finest workers with a highly competitive compensation and comprehensive benefits plan. If you're looking for a career where you set the standard for personal advancement, then Compass Group North America is for you! Working together, we will continue to experience success as the industry's best.
Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE AA Employer M/F/D/V