Agile/Lean Coach Job in Toronto, Ontario Canada

 

Agile/Lean Coach

 

We are looking for strategic, action oriented, energetic individuals to lead the adoption of quality management and continuous improvement techniques across the Business Technology Services (BTS) branch at a strategic (enterprise level).

 

Must Have Technical Interpersonal Skills:

1.       Post secondary education in Computer Science, Software Engineering or equivalent with a minimum of 4 years experience in IT quality management.

2.       Experience with utilizing system development lifecycle for large scale projects and system development methodologies such as Agile, Lean, (SCRUM, Extreme Programming).

3.       Demonstrated experience with applying agile methods (Scrum, XP, Kanban) in a project management environment as prescribed by PMBOK.

 

 

Resource Responsibilities:

This role will involve the following types of activities:

  1. Establish collaborative working relationships with project sponsors, internal and external stakeholders to promote project delivery as it relates to the implementation of quality management initiatives. Work with management and staff to identify and implement end to end system improvements.

 

  1. Provide input into the plan and design of the BTS Quality Management Program by researching and identifying opportunities that align BTS activities to industry best practices and methodologies for quality management.

 

  1. Recommend best practices and tools to optimize delivery using a scientific and empirical approach.

 

  1. Participate in the research, development and implementation of the BTS Quality Performance Management Program in pursuance of continuous improvement by designing and reporting progress against established BTS performance plans and measure and identify opportunities for improvement

 

  1. Support the branches on continuous improvement initiatives through providing advisory and consultative support, defining and tracking the scope, timeliness and cost for quality initiatives/projects and by applying various quantitative and/or qualitative assessment methods to objectively evaluate achieved results.

 

  1. Provide mentorship that will facilitate the adoption and acceptance of Lean, Kanban and other thinking tools and practices, required to improve delivery of customer value.

 

  1. Coach executives, management, and staff on the use of and principles of Lean, Agile and Kanban continuous improvement techniques.

 

  1. Contribute to BTS Strategic and Business Planning activities and deliverables by participating in the development of the BTS Business Plan to ensure alignment between planned and ongoing activities.

 

  1. Lead the maintenance and update process for the BTS Client Service Catalogue through collaborating with BTS functional units in maintaining the Service Catalogue on the WSIB Intranet and managing the process for annual updates and/or reviews on BTS intranet content.

 

  1. Facilitate quality improvement events including retrospectives and operational reviews through monitoring work as it progresses through all phases of SDLC, analyzing flow, bottlenecks, and quality and performance outliers; capturing metrics and assisting BTS with finding service delivery agreements and SLA's; facilitating the creation of a robust policy framework, create through both bottom-up and top-down approaches.