AML Senior Investor Services Representative – Fund Services, Dublin recruitment
1. Job Purpose
Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.
The Investor Services team is charged with providing a best in class service to both our clients and their investors. The role of an Investor Services Representative is key to meeting this goal.
As it relates to AML, responsibilities of a Senior Investor Services Representative include:
• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
• Meeting the delivery of services to clients against a pre-agreed service level agreement.
• Keeping line management appraised of operational issues in a timely manner.
2. Principle Accountabilities
Service Delivery
• Act as a primary contact point for fund investors AML related matters.
• Act as a primary contact point to the fund manager for AML related matters.
• All communication with investors and fund managers must be professional and compliant with the Firm’s communication policies.
• Ensure investor accounts are in compliance with anti-money laundering requirements and regulations and company AML policies and procedures.
• Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
• Ensuring investor AML documentation is maintained in a complete and organised manner.
• Produce MIS and other internal operational reports that assist in the effective operation of the team.
• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client.
• Provide on-the-job training to IS Representatives.
Compliance
Investor servicing requires compliance with a range of policies. The Senior Investor Services Representative should have:
• A detailed knowledge of the offering documentation for the funds being serviced.
• A strong knowledge of the regulations that pertain to the domicile of the fund being serviced.
• A strong knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls.
Client Skills
The Senior Investor Services Representative plays an important role in the delivery of service to our clients. They also play a key role in maintaining our relationship with clients. The Senior Investor Services Representative should:
• Have a strong working relationship with the appropriate IS contact at the client.
• Be an established point of contact with client IS contact.
• Have a solid understanding of the particular requirements of the client.
Projects
The Senior Investor Services Representative plays an important role in various IT and Operational Projects. These activities include:
• Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service.
• Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation).
• Participating in the inconversion of records from other administrators.
• Participating in data remediation projects.
• Participating in projects relating to fund restructurings or regulatory changes.
Skills Required
• Previous, strong experience of investor servicing.
• Knowledge of hedge fund processing is a strong advantage.
• A strong knowledge of AML regulations is required.
• An aptitude for client service.
• Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
• An ability to work under pressure and an ability to cope with increased work loads at month-end.
• An ability to work as part of focussed team.
• An ability to work as part of a global, distributed team.
• An ability to use key financial systems and other IT tools.
• Degree educated or equivalent (preferably in a business or numerical discipline).
Morgan Stanley is an equal opportunities employer and is committed to fair treatment, regardless of background.