Application Support Analyst– required by the Wealth Management team of a leading Investment Bank in Hong Kong recruitment
Responsibilities
- Member of the Run The Bank (RTB) team to support systems used by Wealth Management Division.
- Engage in helpdesk activities for Wealth Management systems:
- Ensure requests from Wealth Management users in Asia ex Japan are dealt with quickly and efficiently.
- Identify cause of system issues and provide remedy/workaround for the user or escalate the problem to vendor /CTB team.
- Excellent communication skills in English (Mandarin or Cantonese a big plus) at all levels with the ability to present information in a professional and mature manner.
Knowledge and skill requirements
- Day to Day support of all applications supporting Wealth Management business. This includes Morning and/or Evening Operation Duties, and manning the Wealth Management Helpdesk.
- Monitor critical components of the system and troubleshoot problem areas.
- Participate in Release Management activities for Wealth Management systems.
- Conduct software application testing and sanity checks during regular IT maintenance.
- Participate in Parameterisation activities for Avaloq banking system.
- Participate in preparing ad-hoc reports for users.
- Work closely with CTB members for system changes.
- Work closely with regional IT teams to maintain the systems used by the applications.
- Conduct user training and briefing of Wealth Management systems.
- Participate in Business Continuity Planning and Exercises.
- Participate in regional and/or global projects
This is an excellent opportunity to join a very exciting company who offer a unique, first class working environment.. Please send your resume in Word format to Kevin McDonnell at kmcdonnell@ikasinternational.com and include "Support Analyst" in the subject header.
June 2, 2012
• Tags: Application Support Analyst– required by the Wealth Management team of a leading Investment Bank in Hong Kong recruitment, Information Services careers in the Hong Kong SAR • Posted in: Financial