Application Support Analyst (Server Side Applications) Jobs, USA
‒ Applying upgrades and service packs to the implemented vendor software, applications and working through any technical issues that arise in the process.
‒ System administration, installation of the software
‒ Identifying upgrade needs, and interfacing directly with the application owners and relevant development teams
‒ Build, operate and maintain Microsoft clusters hosting a variety of third-party financial and reporting applications
‒ Maintain significant knowledge of Windows Server 2003 and 2008 R2 platforms
‒ Architect and install applications to facilitate a full range of DR testing activities and understand the requirements business-defined RPO and RTO
‒ Fully understand enterprise subnets, routing and associated network environment. Abide by best practices when architecting and building Windows systems
‒ Interface directly with backup administration team to ensure that all applications are correctly backed up and validated on a recurring basis
‒ Support VMWare-based systems in a large, shared enterprise environment
‒ Support and troubleshoot a variety of IIS, Apache, and native server applications
‒ Maintain a significant knowledge of the underlying operating system and application tuning best-practices
‒ Analyzing incident requests, diagnosis and root cause determination for resolution
‒ Provide end-to-end support for all Windows-based servers. Must be able to effectively troubleshoot a wide variety of application, software, database, and network related issues
‒ Perform all maintenance and troubleshooting of software issues on various applications, while interfacing with appropriate vendors, as needed
‒ Effectively troubleshoot various latency, bottlenecks, and other performance-based problems
‒ Interface with business owners, systems administrators, network administrators, and appropriate venders in local or remote physical locations to cooperatively resolve issues and complete projects
‒ Extensive experience supporting and maintaining Windows server environments for large organizations within investment and/or financial services industry (banks, prime brokerage companies, trading firms)
‒ Extensive hands-on experience and deep knowledge of the Windows operating system and application software
‒ Must demonstrate an ability and interest in having a hands-on technical approach to the server administration function
‒ Must have an ability to work on multiple concurrent projects, prioritize accordingly, and follow-thru to completion
‒ Technical experience with systems analysis, design, and/or programming
‒ Proven experience managing processes and operations an enterprise environment
‒ Candidates must be professional, service oriented, articulate, able to explain technical matters in a clear and concise manner, patient, and must have a genuine interest in proactively helping others in their technical matters
‒ Citrix server, Windows-based client-server applications in an enterprise networked environment
‒ General understanding of Active Directory, role-based security, and group policy management. Fully understand, configure, and troubleshoot database connectivity to multiple platforms including Oracle, Microsoft SQL Server, and Sybase
‒ MS Office, common business tools (Adobe, IE, etc.)
‒ Strong written and oral communication skills
‒ Excellent problem-solving and quantitative skills
‒ Demonstrated ability to work as part of a team
‒ Solid work ethic, self-driven with the ability to work with minimal supervision
‒ Candidate must be willing to work in Wilton, CT and travel to Manhattan
About AIG
American International Group, Inc. (AIG), a world leader in insurance and financial services, is the leading international insurance organization with operations in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional and individual customers through the most extensive worldwide property-casualty and life insurance networks of any insurer. In addition, AIG companies are leading providers of retirement services, financial services and asset management around the world. AIG's common stock is listed on the New York Stock Exchange, as well as the stock exchanges in Ireland and Tokyo. AIG is an Equal Opportunity Employer.
