Application Support Associate – Investment Bank [Ref: P711-Application Support Associate (KM)] recruitment
The bank is a leader in structured products business. Risk management is a strategic part of this business, and you will therefore play a key role in the support of this complex and challenging activity. You will on a daily basis be in contact with traders and other front-office and ITEC teams in charge of supporting this activity. You will also have to develop a sound knowledge of business constraints, structured products and exotic information system.
Your Role:
- Proceed to the investigation of users’ problems, and resolve them effectively
- Propose workaround to unblock severe situations
- Propose sustainable solutions to tackle recurrent business issues. That includes:
- For failed batches for which a first level support procedure can hardly be put in place, and when applicative expertise is then required, proceed to the analysis, and then the relaunch
- Provide a daily feedback to clients with the analysis of encountered technical and functional errors
- Identify and escalate to development team of applicative bugs. Follow-up until their release in production
- Test and secure exotic production after applicative releases
- Identify possible improvements in the information system and related business processes, and then lead their implementation. That includes:
- Steer performances optimization in regards of pricing time, daily batches availability time, etc
- Identify possible improvements in batches organization, monitoring tools, etc., and lead their implementation
- Write a procedure for every task for which it can be easily done, transfer the task execution to first level support
- Share experience and expertise to develop others
- Develop collaboration with other ITEC teams in order to ease problem resolutions, prepare releases or ensure that our specificities/constraints are well taken into account during change management
Your Profile:
- Strong problem solving and analytical capabilities
- Good client management and interpersonal skills
- Good understanding of financial products pricing and risk valuation
- Capable of working under pressure and stress in a fast-paced environment
- Sound knowledge on Linux, SQL, Windows environments
- Good command of English
- Good knowledge of Equity Derivatives business
- Ability to work on own initiative
Application Procedures:
Interested parties, please send the below to: hr.hkg@sgcib.com
- Cover letter
- A full resume (specifying the class of honor or GPA attained)
- Contact details
- Availability
- Stating the Reference No. Position Title on the email
May 7, 2012
• Tags: Application Support Associate – Investment Bank [Ref: P711-Application Support Associate (KM)] recruitment, Information Technology careers in the Hong Kong SAR • Posted in: Financial