Applications Consultant, S&P Capital IQ recruitment

Are you ready to join a client-focused team with a track record of transforming information and ideas into industry leading applications? As a business of McGraw-Hill, SP Capital IQ has the distinct advantage of being nimble and innovative, while having the stability and resources of a large, successful organization.

This position supports revenue growth and retention within the East coast by providing the sales team pre- and post- sales support, including taking ownership of all technical and data issues that arise, and providing onsite and remote client training. This also includes providing on-site, written or phone product support for clients, specifically in the area of Enterprise Solutions product utilization, ensuring that the client receives maximum value and benefit.

Accountabilities:
• Act as a product specialist and assist sales by performing installations, template-building, query-building, data research, training and support to new and prospective clients.
• Install Enterprise Solutions products at client sites, including connecting/configuring hardware, installing/configuring software, ensuring that a client's operating and network software is properly configured to function with our products, and interfacing with client technical support staff as needed.
• Provide continuous support to clients in the use of Enterprise Solutions products, ensuring that their specific data and application needs are addressed and that they receive maximum value from their use of those products.
• Obtaining and organizing information about each client's application, their hardware/software/network configuration, and keeping records of installation and support activities to ensure that a knowledge base of success/shortfall is maintained as a resource for future activities.
• Gather intelligence and communicate internally to identify opportunities to contribute to revenue retention and growth. Present feedback on product needs to Product Development, data teams, and other relevant departments.

Skills

BA / BS degree in Finance, Economics, Computer Science or equivalent experience is required. CFA charterholder/candidate a plus.
•2+ years of relevant work experience in the financial services marketplace.
•A strong understanding of fundamental data and financial investment concepts is required; experience with fixed income data preferred.
•Familiarity with industry-leading financial data and delivery platforms.
•Highly proficient in Excel; VBA knowledge a plus.
•Experience with operating system configuration (Windows, UNIX/Linux).
•Understands FTP protocols and firewall proxy settings.
•Experience with SQL programming and RDBMS configuration and/or administration (SQL Server, Oracle) a plus.
•Formal training and/or experience in personal computer diagnostics, hardware/software problem-solving techniques (in both local network environments), and support processes.
•Excellent communication, training and presentation skills.
•Ability and willingness to travel.

Benefits

Regular full-time employees of The McGraw-Hill Companies routinely receive the following benefits:
Medical, Dental, Vision insurance, Flexible spending accounts with company contribution
401K with company matching, long-term and annual incentives, stock purchase program
Many work/life benefits such as low-cost emergency child- and elder-care, parental leave for birth or adoption, flexible work arrangements, volunteer opportunities, employee assistance programs, tuition reimbursement, employee discounts, and much more

About the Company
SP Capital IQ, a subsidiary of The McGraw-Hill Companies, is a leading provider of data and analytics for global financial professionals. We attract and retain smart, results-oriented thinkers looking for an open, dynamic, and challenging work environment.

The McGraw-Hill Companies (NYSE: MHP) is a Fortune500 corporation with over 20,000 global employees and over 10,000 U.S. employees. Around the world, McGraw-Hill provides people with the information and insights they need to adapt and grow in changing times. Our business spans the fields of financial services, education, and business information with leading brand names such as Standard Poor's, McGraw-Hill Education, Platts, and J.D. Power Associates. By working together with our customers and partners, these brands are laying the foundation for a smarter, better world.

The McGraw-Hill Companies is an equal opportunity employer. Only electronic job submissions will be considered for employment. For special accommodation due to disability, please email webmaster -at- mcgraw-hill.com and your request will be forwarded to the appropriate individual.