Assistant Branch Manager Redondo Beach De Novo Job in Los Angeles, California US

Reference Code: 12001326
Location: Los Angeles, CA, USA
Education Level: High School Diploma/GED
Description
Citibank delivers a wide array of banking, lending and investment services to individual consumers, as well as to small businesses. Our U.S. Branch Network is comprised of over 1000 financial centers across 13 states complemented by 24-7 access to customer service through a network of fee-free ATMs, CitiPhone Banking®, Citibank Online and Citi Mobile. Citibank's products and services cover a wide range of customer banking needs including basic banking (checking and savings accounts, investment products), mortgages, small business, commercial banking, investment advisory services, and financial needs and analysis tools to enable Citibank to bring tailored solutions to every customer. POSITION RESPONSIBILITIES
• Create and maintain operational integrity and excellence in the branch.
• Monitor and adhere to operational controls, including legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and bank assets.
• Develop and execute action plans to improve operational controls, and mitigate controllable losses while maximizing Customer Advocacy.
• Drive efforts in the branch to identify and implement service behaviors and plans that improve the overall customer experience.
• Create a warm, welcoming and friendly environment for customers and employees.
• Foster teamwork in the branch to ensure a positive employee and overall customer experience.
• Adhere to staffing guidelines and recommended mix of full-time and part-time employees.
• Assist in creating a strong sales service and operation culture, fostering an environment in which all branch employees and segment partners excel and meet scorecard goals.
• Resolve escalated customer complaints/issues promptly and effectively.
• Provide support to Branch Manager by attending and/or leading daily sales meetings.
• Manage the teller line and tellers according to Step Up! routines and expectations.
• Provide coaching to Tellers to effectively identify referral opportunities and perform Step-Up! activities.
• Effectively execute all Step-Up! routines.
• Ensure effective lobby and line management to deliver exceptional customer service.
• Demonstrate a positive can-do attitude and develop a customer first culture.
• Support sales/service activities within the branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc.
• Partner closely with Branch Manager to manage hiring, performance management and compensation of Tellers and Universal Bankers.
• Identify and develop high performing employees in order to build bench strength.
• Recognize, reward and reinforce outstanding employee performance.
• Build a culture of empowerment.