Assistant Manager
ASSISTANT MANAGER
Shares responsibilities with Shop Manager for the activities of the shop. Maximizes sales within guidelines set forth by the operating manuals. In the Manager’s absence, the Assistant Manager has all duties, responsibilities, and authority of a Shop Manager. Ensures the shop’s #1 priority is customer service.
- Consistently holds staff accountable to achieve goals; achieves shop sales goals through the staff.
- Maintains a personal, aggressive sales approach which serves as a standard of excellence in customer service for the staff.
- Consistently holds staff accountable to achieve goals by enforcing link selling techniques to increase Average Dollar Sale (ADS) and units per transactions (UPT) through training and direction of the sales staff.
- Assists the Shop Manager in coaching, training and development of all staff.
- Assists Shop Manager in enthusiastically executing events, promotions, and contests.
- Supervision of the selling floor when Shop Manager is not present; leads the sales staff through example.
- Assumes an active role in recruiting and interviewing candidates for sales associate and sales leader positions.
- Assists in training new hires.
- Develops a management communication style conducive to achieving results through positive motivation of staff.
- Maintains a high level of professionalism and personal image in compliance with Corporate standards.
- Monitors working schedule for compliance with provincial regulations
- Effectively implements Launch Packs with urgency in conjunction with Corporate direction.
- Ensures backstock is rotated.
- Executes all markdowns and promotions in a timely and accurate manner.
- Maintains a neat, clean, clutter free shop.
- Shares accountability with Management team for shortage results within established guidelines.
- Assists Shop Manager in maintaining administrative paperwork and procedures affecting shrinkage.
- Is continually aware of shortage problems and monitors them as part of the floor coverage; reports all observations to Shop Manager.
- Monitors and ensures accuracy of markdowns and promotions.
- Adheres to Corporate policy and procedures as outlined in all shop manuals.
- Exercises intelligent and expedient application of in-shop customer adjustments, exchanges, refunds, and returns.
- Accurately inputs data into register to ensure adequate stock flow.
- Assists Shop Manager in controlling all in-shop expenses in compliance with Corporate direction.
- Assists Shop Manager in controlling payroll within guidelines following Corporate scheduling practices.
- Perform other related duties as assigned or requested.
- Responsible for maintaining the ethical standards of The Body Shop including minimizing the environmental, health and safety risks in the workplace. Report potential risks, near misses and real accidents to relevant managers.
November 11, 2009
• Tags: Assistant Manager, British Columbia Canada, Guildford Town Centre Job in Surrey V3r 7C1 • Posted in: General