Assistant Manager, Customer Propositions recruitment
This includes influencing incentive schemes, training material, developing sales processes, producing sales aids, creating internal communications and generally being the voice of the front office in product and proposition developments.
–Be responsible for the delivery of multiple product or propositions changes simultaneously
–Build strong stakeholder relationships with members of the Propositions, Operations and Sales areas
–Effectively assist in the management of colleague engagement workstreams of projects and bring in relevant front office stakeholders to design a programme which is relevant and engaging ensuring the launch of the product or proposition is successful
–Use insights from front office to influence the agenda in the Propositions Business Development team
–Take responsibility for building key performance indicators for projects and tracking success/putting corrective measures in place
–Investigate best practice around training and colleague engagement both internally and externally to continuously improve results
–Lead pieces of work to land change with the front office and operations e.g. a major sales campaign, product launch or process change and be accountable for ongoing post launch success
–Build and produce communications plans to support successful launches
–Build a learning and development framework for front office teams to ensure consistent understanding of our products and propositions