ASSISTANT MANAGER Job in Charlotte 28262, North Carolina Us
The primary purposes of this position are to assist the Store Manager and/or Co-Manager with the operation of the retail store, to maximize profit and loss (PL) performance by executing company policies and procedures, and to provide superior customer service. The incumbent is required to perform all tasks in a safe manner consistent with corporate policies and applicable laws.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate may be responsible for all or some of the functions below, in addition to other duties as assigned:
1. Assist the Store Manager with the operation of the retail store including lead associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
2. Enforce all policies and procedures to ensure excellent customer service is provided and to maximize the PL performance of the store.
3. Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.
4. Ensure the store opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.
5. Interact with vendors to order ad, seasonal, and basic merchandise and ice cream (where applicable) for the store.
6. Merchandise the seasonal aisle and non-seasonal, basic, and seasonal end-caps; ensure all merchandise is set up according to plan-o-grams received from the corporate office.
7. Execute weekly sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.
8. Receive merchandise deliveries from vendors and Rite Aid distribution centers; verify vendor invoice information is accurate and enter vendor invoices into the accounts payable system.
9. Prepare the retail store for physical inventory by ensuring merchandise on the sales floor and in the stock room is in order and easy to access.
10. Analyze operating reports and make recommendations for improvement.
11. Utilize Staffworks® /Workforce Management software to complete the associate work schedule.
12. Remain knowledgeable of the One-Hour Photo department and film processing, if applicable.
13. Assist the Pharmacy department when there is a high volume of customers.
14. Provide leadership and development for associates by communicating career opportunities, providing regular performance feedback, and demonstrating RAPTAR (Recognition, Appreciation, Praise, Treat Associates Respectfully) behaviors.
15. Manage the adherence to all regulatory and compliance legislation and policies.
16. Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.
SUPERVISORY RESPONSIBILITIES
This position may involve managing tasks and supervising other store associates in accordance with Rite Aid policies and applicable laws. Responsibilities may include interviewing, hiring, training, directing, rewarding, and disciplining associates; appraising associate performance; and resolving complaints.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Education and/or Experience
At least two (2) years of experience in retail, food service, restaurant or customer service industry, preferably at a supervisor level, and/or a two (2) year college degree.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates. Ability to read, write, and speak English fluently.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Other Skills, Abilities, and/or Training
The following qualities are required:
· In accordance with state law, candidates must satisfy minimum age requirements to sell and/or supervise the sale of alcohol and/or tobacco products.
· Ability to pass drug test.
· Committed to providing customer service that makes both internal and external customers feel welcome, important, and appreciated.
· Ability to preserve confidentiality of information.
· Ability and willingness to move with purpose and a strong sense of urgency.
· Ability to work weekends and extended days on an occasional basis.
· Ability to work day or evening hours.
· Accuracy and attention to detail.
· Ability to organize and prioritize a variety of tasks/projects.
· Ability to work within strict time frames and resolute deadlines.
The following qualities are helpful:
· Familiarity with industry/technical terms and processes.
· Ten-key punch speed of four thousand (4,000) SPH.
· Typing speed of forty (40) WPM.
· Ability to read, write, and/or speak a second language in certain geographical areas.
CERTIFICATES, LICENSES, AND/OR REGISTRATIONS
This position requires no certificates, licenses, and/or registrations.
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. The associate is:
· Regularly required to do the following activities:
o Stand dynamically for long periods without a break.
o Walk about.
o Talk and hear; verbally express ideas and impart information or instructions.
o Use hands to finger, handle, and/or feel; the ability to type, pick, pinch with fingers, seize, hold, grasp or turn with hands, and perceive attributes of objects and materials, such as size, shape, temperature, or texture, by touching with fingertips.
o Maintain balance while walking, standing, crouching, or running.
· Frequently required to do the following activities:
o Climb stairs and/or ladders.
o Twist upper torso.
o Stoop, kneel, crouch, and/or crawl.
o Reach up and out with hands and arms.
o Lift up to ten (10) pounds and carry a distance of two hundred (200) feet.
o Push and/or pull up to fifty (50) pounds a distance of one hundred (100) feet.
· Occasionally required to do the following activities:
o Stand statically for long periods without a break.
o Remain seated in a normal position for long periods.
o Lift up to twenty-five (25) pounds and carry a distance of one hundred (100) feet.
· Rarely required to do the following activities:
o Recognize flavors or odors and distinguish differences or similarities in intensity or quality of flavors or odors.
o Lift up to fifty (50) pounds and carry a distance of ten (10) feet.
o Push and/or pull up to one hundred (100) pounds a distance of ten (10) feet.
· Specific vision abilities required for this job include:
o Close vision (clear vision at 20 inches or less).
o Distance vision (clear vision at 20 feet or more).
o Depth perception and the ability to judge distances and spatial relationships.
o Adjustable focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. The associate is:
· Regularly exposed to indoor conditions with a moderate noise level.
· Occasionally exposed to:
o Toxic or caustic chemicals.
o Extreme cold (non-weather).
o Slippery surfaces.
· Rarely exposed to:
o Wet or humid conditions.
o Work in high, precarious places.
o Fumes or airborne particles.