Associate, Client Services, Equities
Department overview:
Markit offers independent, transparent and objective indices for trading, product structuring and benchmarking in order to bring transparency and liquidity to the financial markets. Markit Indices span all the major asset classes including bonds, commodities/environmental, credit, equities, FX, loans and structured finance across major markets.
Position summary
The role will be based in London working within the Client Service team, providing direct support for client technical queries, on-boarding and assistance with new client implementations. The role will also involve support for the sales/account management teams, particularly with regards to new or prospective clients and involvement with the technical and data teams.
The candidate must be client focused as well as being technically literate. Excellent communication and presentation skills are required, along with the confidence to visit clients where necessary.
Products include dividend forecasting, index management, Markit MSA and most recently multi-asset ETF services. Therefore experience of working with equity Derivatives, fixed income and commodities would also be an advantage.
Duties accountabilities
• Answering client technical queries on all products, including queries on data extraction and implementation whilst also providing support for internal analyst teams. Confidence in extracting data directly from MSSQL and/or Oracle databases is therefore essential, along with an ability to provide consultancy and guidance to clients on the correct use of data.
• Escalating issues to 3rd and 4th level support and development teams as appropriate
• Liaising with internal development teams and product groups on bug fixes and enhancements
• Supporting product development and sales teams in positioning new data products with clients.
• Enhancing existing client relations, particularly top tier investment banks by providing training, installation , general consultancy on implementation and data utilisation
• Tracking requests for new data, coordinating these with the data production team, permissioning confirmed licensed data on subscriber account feeds.
• Coordinating with external data providers on behalf of clients, to manage account licensing, reporting and permissioning request process.
• Identifying sales leads within an account and feedback to sales team.
Business competencies
Education and experience
• Bachelor’s degree (or equivalent) preferred.
• Database experience, particularly the ability to extract data using SQL.
• Solid Excel skills, VBA an advantage but not essential
• Client Relationship / customer support experience would be beneficial.
• Interested in finance and in particular the equities markets.
• Willingness to learn more technical aspects of the role.
• Salesforce experience would be beneficial
Commercial awareness
• Any experience of equities markets and general market knowledge advantageous
• Experience of data licensing and publication also advantageous.
Personal competencies
Personal impact
• Focused on delivery
• Attention to detail, but able to recognise possible changes to the process to increase efficiencies.
• Display energy, drive and stamina open minded, flexible and willing to adapt to changing situations
• Ability use own initiative to solve problems
Communication
• Must be an excellent communicator both written and verbally
• Excellent interpersonal skills
• Ability to communicate effectively and professionally over the phone
Teamwork
• Must be a team player; Client Services are a close knit team who provide global support coverage. The ability to handover support and share assistance on ongoing issues across time zones is a key aspect of our successful delivery.
Company overview
Markit is a leading, global financial information services company with over 2,500 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial marketplace. For more information, please see http://www.markit.com
Leave a Reply
You must be logged in to post a comment.