Associate, Client Services, MarkitSERV recruitment
Duties and responsibilities include:
• Ensuring accurate input of Static Data is processed daily and team meets assigned targets and SLA’s
• Monitor client query queues, diagnose and resolve any resulting exceptions or errors, and work with internal groups to provide resolution
• Process and distribute MIS reporting to clients
• Respond to client requests by providing detailed analysis and feedback
• Other ad hoc projects as they arise
The ideal candidate will have:
• University graduate preferred
• Minimum 2 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
• Previous experience working with static data management is preferable
• Advanced Excel skills
• Knowledge of financial markets and OTC derivatives is a major plus
• Ability to work in fast paced environment with client orientation
• Very strong customer service and problem-solving skills
• Client Focused
• Flexible and able to adapt to change
• Focus on quality and control
• Ability to multitask effectively
• Excellent interpersonal, written and verbal communication skills
• Ability to work effectively in a very fast paced environment
• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients