Associate, Client Services, MarkitSERV recruitment
Company overview
MarkitSERV is a new company formed between Markit and The Depository Trust Clearing Corporation (DTCC).
MarkitSERV combines the flagship electronic trade confirmation, position reconciliation and related workflow platforms from its parent companies to provide a single gateway for over-the-counter (OTC) derivative transaction processing globally. Our combined solution helps to reduce operational risk, streamline processing and improve the safety and certainty of the OTC derivatives markets by simplifying and automating trade processing across the major asset classes.
Department
MarkitSERV Client Services
Department overview
MarkitSERV Client Services provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. The Client Services group works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
Position summary
We are looking for self-driven individuals with great problem solving and analytical skills to fill an associate position within the Client Services group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV’s suite of products.
Duties accountabilities
• Develop and maintain strong client relationships.
• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
• Respond to client requests by providing detailed analysis and feedback
- Participate in the testing of system enhancements
- Identify and track system issues
• Other ad hoc projects as they arise
Business competencies
Education and experience
- University graduate preferred
- Financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
- Previous experience working with software systems and technology is preferable
- Advanced Excel skills
- Knowledge of financial markets and OTC derivatives is a major plus
Commercial awareness
- Ability to work in fast paced environment with client orientation
Management requirements
Not applicable
Personal competencies
Personal impact
- Very strong customer service and problem-solving skills
- Client Focused
- Flexible and able to adapt to change
- Able to work independently with minimal supervision
Communication
- Excellent interpersonal, written and verbal communication skills
- Native Korean speaker or KPE or TOPIK Proficiency Level 5 or 6.
Teamwork
- Ability to work effectively in a very fast paced environment
- Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients