Associate, Client Services recruitment
Department Overview
MarkitSERV Client Services provides operational day-to-day customer support for all services supported within MarkitSERV’s suite of products. The Client Services group works closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.
Duties and Accountabilities
- Develop and maintain strong client relationships.
- Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
- Respond to client requests by providing detailed analysis and feedback
- Participate in the testing of system enhancements
- Identify and track system issues
- Other ad hoc projects as they arise
Education and Experience
- University graduate preferred
- Minimum 2 years financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired
- Previous experience working with software systems and technology is preferable
- Advanced Excel skills
- Knowledge of financial markets and OTC derivatives is a major plus
December 8, 2011
• Tags: Associate, Client Services recruitment, Information Services careers in the USA • Posted in: Financial