Associate Engineer (Japanese Speaking), MarkitSERV
Department overview:
The FX team provides technical support across the suite of MarkitServ FX products. The application support team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that MarkitServ are providing a high quality service and maintaining client satisfaction.
Position summary
MarkitServ is seeking an experienced Application Support professional to join the FX Team. The role encompasses first and second line technical application support for our Trade Processing applications. This person will report to the Support Manager who will work with an experienced team to contribute to the quality of our global support.
Duties accountabilities
Your duties will include the support of our FX STP and market data products ranges providing first and second line application support to our customers.
You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology.
The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem solving skills to identify and resolve issues in a timely and high quality manner.
Liaising with other team members, Product, Development and particularly the Infrastructure and Solutions team as required for 3rd line escalation.
Working directly with clients, if needed, to understand and resolve issues and liaising with delivery teams to ensure the App Support team are ready for new releases
You will also work on initiatives around proactive application health monitoring and reporting.
Business competencies
Education and experience
University graduate or equivalent preferred
Must have experience in Application Support
Good Unix skills preferably including scripting experience
Experience of XML and XSLT.
Must have exposure to SQL databases including stored procedures joins.
Ideally have a good understanding of messaging platforms and protocols like FIX and IBM MQ
Fundamental understanding of networking principles and its practical uses.
Japanese language skills are essential, as the ideal candidate need to support Japanase Clients.
Commercial awareness
Knowledge of the Financial FX standards (desirable)
Good understand of Application Support processes
Awareness of Derivatives products and Trade Processing (desirable)
Personal competencies
Personal impact
Confident Individual – able to represent the team at various levels.
Keen Problem Solver Analytical nature
Customer Focused
Self-starter willing to pick up issues and making sure they are followed through to completion.
Open minded, flexible and willing to adapt to changing situations
Process Oriented – happy to recommend, work to and support good processes and controls.
Communication
Good communicator both written and verbally
Successfully communicate handover of issues between global regions.
Working in a team environment
Work under own initiative
Teamwork
Must be able to work in a team environment
Must be able to work under own initiative
Be flexible regarding hours including weekends.
Company overview
Markit is a leading, global financial information services company with over 3000 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial marketplace. For more information, please see http://www.markit.com
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