Associate, Service Desk Analyst, Infrastructure
Position Summary
Tier 2 / 3 Role in Incident and On-Site Service Desk Team.
Primarily providing on-site support for the New York City offices (~ 576 users) as well as remote support for a further 3 satellite offices including Valley Cottage, NY (~ 28 users), Tampa (~ 12 users) and Toronto (~ 4 users), as well as remote users.
Duties Accountabilities
Prioritize Incident tickets and resolve according to SLA, while performing duties on other Service Requests and Infrastructure project work.
Provide high level technical support, dealing with complex issues and implementing smart solutions to nonstandard problems.
Take ownership of issues, escalate issues as appropriate and work with escalation points through to resolution.
Issues reference Windows OS, Domain Environment, Network, MS Office and collaborative applications, IP Telephony, Remote Access/VPN, etc.
Provide support for Executive Video and Audio Conferences.
Provide technical and procedural support and guidance to junior and Tier 1 colleagues.
Participate in standard procedure creation and maintenance, contribute to Knowledge base.
Participation in out of hours work and on-call rota as required. Work in a fast-paced environment, be adaptable to continuous change and responsibilities, and work out of different physical office locations when required.
Company Overview
Markit is a leading, global financial information services company with almost 2,500 employees. The company provides independent data, valuations and trade processing across all asset classes in order to enhance transparency, reduce risk and improve operational efficiency. Its client base includes the most significant institutional participants in the financial marketplace.
With over 1,500 institutions using our independent services as clients - including investment banks, hedge funds, asset managers, central banks, regulators, rating agencies and insurance companies - we provide round-the-clock support from our offices in London, New York, Dallas, Boulder, Toronto, Amsterdam, Frankfurt, Singapore.
Markit is an entrepreneurial company and a fast-growing business. We continue to expand our presence around the world and offer exciting career opportunities across sales, customer support, product management, information technology and professional services. For more information, please see http://www.markit.com
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