AVP- Client Services (Japanese Speaker) recruitment
Summary:
Working in a top tier investment bank, under the global client management team you will be required to provide clients with a top of the range service and ensure a dedicated follow up of their products.
Working closely with the different Capital market teams ( Sales , Trader, Business manager , Middle and Back Office, etc ) , métier ( GECD and FI ) and products ( Equity, Commodities, Credit, FX and Interest Rate derivatives, Cash Equities, etc ) , the Global Client service Team engages all level of management internally and externally in developing operational efficiency to advance the firm to firm relationship. Overall, through a dedicated operational relationship and a single point of contact, the team is responsible for the client satisfaction on any Post trade services.
Responsibilities:
- Responsible for day-to-day deliverables
- Ensure the valuation parameterization in systems and daily distribution
- Ensure the fact sheet production, development and distribution
- Ensure notifications production and distribution
Manage client inquiry
- Ensure all requests (Confirmation, settlement, valuation explanation etc) are answered in a timely professional manner
- Assist Collateral Management with margin calls and dispute resolution
- Help Clients navigate the Bank
- Ensure escalation of any incident or potential risk to local management
Ensure Operational efficiency
- Maintain, enhance and develop relevant operational related policies and procedures.
- Propose any improvement ( automate ) that could help to streamline or secure processe
- Coordinate transversal matters to deliver expected services
- Remove operational barriers to grow relationships, internally externally
Maintain internal network
- With the Sales dedicated to the client to get an accurate and updated understanding of the client need
- With Back and Middle Offices to ease problem solving through a partnership based relation
- Share and disseminate the common objective of global client satisfaction
Achieve Client Satisfaction
- Advocate for client while upholding bank policy and industry regulation
- Develop Firm to Firm relationship across product disciplines and functions
- Contribute to the implementation of operational permanent control policies and procedures in day-to-day business activities, such as Control Plan
- Comply with regulatory requirements and internal guideline
- Contribute to the reporting of all incidents according to the Incident Management System
- Minimizing operational failure, including but not exclusively, the risk of fraud, by helping to devise, and by implementing, sufficient regular controls
- Ensuring appropriate escalation to management and/or Permanent Control (or Compliance as appropriate) as soon as an issue is identified
Requirements:
- Understanding of derivatives
- Operations experience
- Experience in project management
- 2 - 4 years in finance or banking related industry
- Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance
- Fluent in English and Japanese, written verbal
- Strong interpersonal skills
- Excellent verbal, presentation and written communication skills
- Excellent analytical and problem solving skills
Interested candidates, please send your CV to Amy Wu at a.wu@talent2.com.hk quoting job reference number BO-AW-39962. For a more comprehensive list of current opportunities, please visit http://www.talent2.com