AVP Relationship Manager (French or German)
A new exiting opportunity has become available for a high calibre individual to join the Operations Client Services (OCS) team of my client a top tier Investment Bank. This team provides operational support to the Bank’s most important clients and has global coverage, with a team in London, Singapore, Tokyo and New York. Our primary responsibility is to proactively manage Client Relationships across all asset classes and provides 24 hour coverage, five days per week for any issues the client may require assistance with.
Main Function
- Direct ownership for a set of high profile, demanding clients, across asset class functions.
- Responsible for preparing for Operational Broker Review meetings, leading the meeting, taking away actions / feedback and sharing with relevant teams to improve service levels.
- Single point of escalation for allocated clients, responsible to ensure timely resolution of all escalated issues.
- Working with clients on cross-asset projects, e.g. internal co-ordination of mergers / migrations, on-boarding to e-platforms, driving internal change on behalf of the client.
- Managing incoming high profile escalations from high profile clients, ensuring timely resolution and thorough root cause analysis to prevent recurrence.
- Build strong dialogue with Sales, SRM and Ops teams to deepen F2B client relationship coverage.
Candidate Requirements
- Previous CRM experience in an Investment Banking Operations environment.
- Strong PowerPoint MIS skills and experience of regular presentations to large or senior groups internally and externally.
- Extensive client facing experience acquired over a variety of roles within investment banking Operations.
- Working Knowledge of at least 2 asset classes Fixed income, Cash Equities. Derivatives, FX or Cross Product services such as Client Valuations/Collateral.
- Track record of being able to leverage strong communication, influencing relationship management skills to drive change across an Organisation.
- Strong relationship building skills at a senior level with the client internal Front Office/Ops Management contacts.
- Broad knowledge of industry landscape including regulatory change (e.g. OTC Clearing / EMIR / Dodd-Frank).
- Project/Change Management Experience.
- BQuery experience.
- Language skills - German / French.
- People management experience.
- Strong written / verbal communication skills - ability to lead client meetings independently and at a senior level.
- Strong influencing / negotiation skills - Ability to successfully manage multiple stakeholders across Operations and Front Office at all levels.
- Very well organised - able to manage multiple activities effectively.
- Ability to identify, appropriately escalate issues and risks and consider solutions.
- Analytical and focussed on producing data, understanding trends / root cause. Ability to think and act as part of a global OCS team, with an emphasis on teamwork at all times
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