Bench Service Technician / Administrator Job in Dartford DA2 7SY, Southern UK
Helvar is an international lighting technologies company specialising in energy efficient components and solutions for lighting applications and lighting control systems. Our UK offices are in Dartford, Kent.
Main Purpose of the Job
To be part of the Customer Support Team and to provide Bench Service expertise and administration support to both internal and external customers.
Key Responsibilities
Provide fault finding and repair expertise for products returned from site
Communicate by telephone and email with the customer, ensuring return procedures are met
Administer and maintain an effective customer repair service using an electronic database
Key Actions
Ensure investigation and repair of units returned from the field are carried out in a timely manner
Provide product expertise to the customer via the telephone or email in relation to returns
Communicating and agreeing with the customers on repair costs
Logging on received units and logging off repaired units, then invoicing following dispatch
Maintain graphical data for quality reports
Provide technical fault reports
Improve upon the turnaround time for products being returned to customers
Key Skills/Competencies
Ability to read wiring diagrams and or drawings
Have good product knowledge, with the ability and willingness for continuous improvement
Working knowledge of Microsoft Office, with the ability and willingness to learn other software packages e.g., SAP
Good attention to detail
Ability to work both alone or as part of a team with a flexible approach
Good organisational skills with a pro active approach
Good communicator, with a professional manner to both internal and external customers
You may also be required at some times to provide some assistance within the Production area.