Bilingual Eng&Span DMDR/SSG Sales Assoc Tamarac FL Job in Miami, Florida US
Bilingual EngSpan DMDR/SSG Sales Assoc Tamarac FL
Open House on Wednesday March 28th, 2012. From 8:00am to 2:00pm For Bilingual English Spanish Sales and Service Representatives Start Dates: 4/2/12, 4/16/12 4/30/12 Location: 5601 Hiatus Road, Tamarac, FL 33321. You are applying for a Sales and Service Representative bilingual English Spanish call center position in Tamarac, Florida that requires full flexibility with afternoons, nights and weekends. You must have a minimum of six months sales and/or customer service experience working with customers either face to face or by phone. When completing the application please include all work history on the application for consideration. Due to the number of applications received we are unable to contact everyone by phone, further notices may be sent via the e-mail address you have provided. If you require further assistance please e-mail us at tamaracrecruiting@convergys.com Thank you for your interest!! Sales and Services Representative bilingual English Spanish Must be able to work within Hours of Operation 8:00am - 12:00am 7 days per week, shifts vary. Salary: $9.00 per hour, but Total Compensation can reach $15.62 with incentives after training Bilingual Spanish/English No Telemarketing, Inbound Calls Only Excellent Benefits Employee Referral Bonus Tuition Reimbursement Paid Vacation and Training Opportunities for Career Advancement NOTE: All candidates will be required to undergo Background Checks, and randomly selected for Drug Testing. Dimension Scope: Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.order taking) or actively selling products and services. Responsibilities include processing customer orders and sales providing and receiving information up-selling client products plus handling miscellaneous customer service and general information calls via the phone or Internet. Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; probe for and confirm understanding of requirements or problem.Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Effectively transfer misdirected customer requests to an appropriate party.Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Determine appropriate response to customers by using a script or sales flow.Place and/or receive structured customer inquiries.Provide product information and receive customer information.Prepare customer correspondence.Respond to common customer work/service orders, inquiries, and requests.Sell new services and retain existing services.Maintain basic knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Education Professional Certifications: High school diploma or equivalent experience. Candidate Profile: Knowledge of basic computer operations.Willingness to rotate shifts, as needed.Ability to learn.Courteous with strong customer service orientation.Dependable with proficient attention to detail.Good listening and responding skills. Environment, Physical Other Requirements: Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long See above