PC Technical Support Representative Job in Irvine 92614, California Us

BSH Home Appliances Corporation

Operating in the United States under the brands, Bosch, Thermador and Gaggenau, BSH Home Appliances Corporation is highly regarded as a market leader for innovation in home appliance technology. As an international group with over 12.2 billion in annual sales, we continually strive to engage our dedicated customers around the world through intelligent engineering, streamlined design and a distinct ease of use.

Our Irvine, CA office is currently seeking applicants for:

 

PC Technical Support Representative

 

We are seeking a highly motivated, self driven, organized, and technically savvy individual with excellent communication skills to support daily helpdesk activity for our internal customers.

 

This position provides reliable PC, server, printer, AD Administration and messaging systems support for North American locations- first and second level technical support and troubleshooting for all NewOffice systems relevant issues. Working experience to support team members with PC Support, networking and security related questions. Provide user training for end- and key-users. 

 

Requirements:

 

·         Bachelor’s degree in Computer Science or comparable experience.

·         Minimum 3 years functional experience with above systems.

·         Must have MS Office 2003+ knowledge (especially Outlook).      

·         Must have PC hardware troubleshooting experience (A+ a plus).    

·         Experience with SharePoint, web and programming (HTML, Visual Basic, Java).

·         Strong project management skills.

·         Good written and verbal skills with the ability to teach and train associates in all aspects of operations.

·         Strong organization and interpersonal skills to work efficiently with all types of user groups.

·         Ability to document IT process/procedures. 

·         Ability to work independently.

·         High degree of patience, analytical skills and problem management techniques to resolve problems. Follow through on resolution with users.

·         Must be able to lift up to 50+ lbs.

Benefits:

 

We offer a comprehensive benefits package including paid vacation, holidays, medical, dental, vision, life insurance, disability insurance, educational assistance and 401(k) plan.

 

EOE / AA Employer

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