BILINGUAL SPANISH Customer Care Professional I – Home Lending – Columbus, OH (Easton)
Status:Full Time, Employee
Job Ref Code:110093925
Job Location:Columbus, OH 43219
Bilingual Spanish Customer Care Professional I
As part of JPMorgan Chase, a leading global financial services firm, Chase has locations
nationwide to serve our home lending customers with their mortgage or home equity loans. Our
Customer Care Professionals are dedicated to providing world class customer service that will
maintain and grow a customer's relationship with Chase.
As a Customer Care Professional, you will have direct phone interaction with customers to answer
and resolve servicing questions and complaints about payments, loan documents and terms,
taxes and insurance. You will work in an environment requiring you to listen, review multiple
computer systems, type and talk to resolve complex customer issues. You will be responsible for
offering other Chase products or services to meet the customer's needs. Customer Care
Professionals must maintain high customer satisfaction and quality scores while meeting
efficiency goals and strict schedule and attendance guidelines. You will be responsible for
understanding the firm's mortgage servicing policies as well as legal compliance regulations.
Must be able to work day shift or night shift. There are no Saturday evening or Sunday schedules.
***MUST BE BILINGUAL SPANISH***
Qualifications:
- ***MUST BE BILINGUAL SPANISH/ENGLISH***
- Minimum one year previous customer service experience preferred; strong customer
- focus is preferred with the ability to answer inquiries, provide information, consult with
- customers and manage difficult customer interactions
- Excellent communication, analytical and problem solving skills
- Strong PC skills with the ability to multi-task while on the phone
- Ability to work well on a team and focus on results; ability to be adaptable and flexible
- · High school diploma or equivalent required
***MUST BE BILINGUAL SPANISH***
JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation
package.
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.