BMC Remedy Senior Consultant Job in Herndon 20170, Virginia Us
We are seeking a BMC Remedy Sr. Consultant for our client in Herndon, VA. Will support clients within the DC Metro area.
Position Summary
As a result of our continued success we are currently seeking to add to our team a BMC Remedy consultant with experience extracting detailed customer requirements and implementing those requirements within BMC Remedy 7.5+. The consultant will also have the aptitude to lend technical assistance during the analysis, design, and implementation of BMC Remedy Service Management applications, for large Federal, enterprise and service provider clients. The candidate must have experience and knowledge in deploying core functionality in an out of box BMC Remedy ITSM system; this includes the ability to install the system on multiple server platforms and databases. The characteristics of this position include: a working command of technology and architectural concepts; the ability to perform an analysis of client processes; ability to document and develop workflows for system functionality and customization. The successful candidate will work as part of a team on client engagements with some direct supervision.
Position Requirements
Must have development experience BMC Remedy ITSM with version 7.5+ on multiple platforms.
Must be able to provide application support for the configuration, customization, and administration of the Remedy ITSM application in close coordination with the customer staff.
Must have experience integrating Remedy with BMC/other vendor products through use of Web Services
Must have experience extracting customer/business requirements and developing implementation strategy for ITSM solution.
Must have a good working knowledge Incident and Problem Management process principles, relationships, and metrics.
Familiarity and experience with other BMC tools, such as CLM, PractiveNet, Atrium Orchestrator, or BladeLogic highly desired
Familiarity with or ITIL certifications preferred.
Familiarity with BMC and non-BMC automation platforms (CA ITPAM, BMC Atrium Orchestrator, Microsoft System Center Orchestrator) highly desired
Must have BMC Remedy IT Service Management Suite experience on two of the ITSM modules, such as:
◦BMC Remedy Service Desk
◦BMC Remedy Asset Management
◦BMC Remedy Change Management
◦BMC Remedy Service Level Management
◦BMC Service Management
Experience and a good working knowledge of the UNIX/Linux operating system is a plus
Experience with Java and XML is a plus
Familiarity with network/application operation and definition within the OSI model including IP, TCP, UDP and ICMP
Work with client management and staff to integrate the client's business objectives, current technical infrastructure, and state of the art technologies into enterprise-wide solutions.
Design and/or assess operational processes for effective enterprise wide network and systems technology management.
Configuration Management certifications preferred.
Minimum of 4 years of hands-on experience implementing, configuring, and customizing BMC Remedy ARS / ITSM systems
Minimum of 2 years of Atrium CMDB implementation experience desired.
A high degree of interpersonal skill in working with various levels of technical and business oriented individuals is required.
Prior experience in a consulting environment is preferred.
Ability to obtain a US DOD Security Clearance preferred.
Ideal consultant will be located within the DC-metro area.
Education Requirements
Degree in CS, EE or related MIS field preferred.
