Build Engineer

Build Engineer - London

My client a leading Oil Gas Trading Company is looking for a Build Engineer to join their team.

The Build Engineer will be responsible for ensuring that new desktops and laptops are configured with the latest build (XP or Win7) and configured for their respective owners within the group and other business units based at the site. Jobs will be scheduled according to assigned tasks within Remedy and prioritisation may be given by the Desktop Support Leads. The role will also be required to manage re-builds of desktops and laptops for existing users.

The Build Engineer duties will also include:
·An active participation in widely used ITIL based processes (as required)
·An active participation in related projects (as required)
·Maintaining and updating any documentation pertaining to the role
·Installation and configuration of hardware at users' desks
·To be able to provide some desktop support specific to troubleshooting any hardware related incidents

This role is specific to the Service Management which provides support to the business units in London. The team additionally support the client 'city-facing' teams of Finance, Legal, Trademarks and Mergers Acquisitions also based in the office. The total London user base supported is approx. 2,400.

Accountabilities:

·Provision of built and configured desktops/laptops as per scheduled tasks within Remedy
·Installation of hardware at users' desks
·Maintenance and update of relevant documentation
·Participate in weekend work cover if/when required
·Resolution of incidents relating to desktop hardware (where possible)
·Continue to improve knowledge and experience of supported systems and processes.

Experience Knowledge:
Essential
·Demonstrable experience of recording, analysing and managing resolutions in line with Service Level Agreements whilst ensuring user requirements and expectations are managed.
·Excellent communication skills, i.e. extremely customer-focused, articulate and methodical
·Ability to follow process documentation

This is a fantastic opportunity with a high profile client. Please apply for further details.