Business Analyst – Operations
Business Analyst - Operations - Associate
The successful candidate will be responsible for documenting user requirements, reengineering business processes, liaising with Technology to design and approve solutions, resolving project issues across multiple stakeholder groups, coordinate user acceptance testing, including creation of test scripts and plans and produce any required plans to successfully transition new systems and processes into the operating environment.
A proven track record in delivering projects through the full development life-cycle is essential, as well as a commercial mind-set, strong interpersonal skills, problem solving ability and a desire to deliver quantifiable benefits to a fast paced organisation.
Responsibilities:
- Manage the planning/implementation of projects in the EMEA region
- Undertake business analysis tasks on current operational workflows to redesign and document requirements for any new technology solutions
- Identify and communicate the impact of business requirements on functional processes, work with impacted areas to implement those changes
- Partner with Technology to create solutions that are technically viable and operationally acceptable
- Capture business benefits, ensure solutions will deliver the benefits and track the delivery of those benefits to the department
- Production of project plans in partnership with Technology, management of changes to those plans in a controlled manner
- Facilitate communication across multiple areas including Sales teams, operations, technology, legal and compliance departments.
- Liaise with global counterparts to ensure best practices and global consistency
- Define quality assurance and testing approach for projects. Document test cases and scripts, and run various types of testing phases including user acceptance, production data, production parallel, and conversion tests
- Develop migration strategies for the operational processes, including risk mitigation, conversion and recovery plans
- Perform post implementation reviews, including benefits analysis and lessons learned reviews
Alexander Ash is acting as an agency
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