Business Consultant
Business Consultant - Catonsville, MD
Position Summary: The Business Consultant drives profitable sales and increases customer satisfaction by providing complete tech solutions including products and services to small and medium sized businesses. Primary Responsibilities: Develop relationships with new and existing business customers leading to profitable sales Utilize expert knowledge to develop business solutions that meets customers current and ongoing business needs Work in a fast paced retail for business environment collaborating with customers, management and store associates Acquire Business Customers: Develop new business primarily through in person contacts, phone follow up and in-store presentations Partner with store management team on the development of key business customer accounts and relationships within the local business community including the Top Customer Program Engage in self-directed continuous improvement of sales and technical knowledge Develop Business Customers: Drive our best in class Easy Selling process to identify customer needs, develop value added solutions and increase Staples share of wallet with every customer Establish, build, and expand relationships with existing and potential business customers providing unique solutions that will best meet their needs Retain Business Customers: Manage the customer experience throughout the selling process (sales/service) Achieve assigned weekly and monthly sales activities and generation goals Manage customer relationships, building satisfaction and loyalty with technology products and services Basic: High School Diploma or equivalent Three years client management experience Previous business to business sales experience Preferred: Bachelor ??s Degree preferred Successful track record in consultative sales and new business development Ability to generate leads and maintain accounts Previous retail experience in a sales capacity Excellent presentation, communication, time management and multi-tasking skills Business to Business sales experience in technological products and services preferred Knowledge of business and technology needs of a variety of industries a plus Decision Making: base ideas, positions, or judgments on available facts Planning: manages sales pipeline and activities Focus on Service: identifies and anticipates customer requirements, expectations and needs Listen Attentively: ask questions and clarify points of view to ensure understanding Building Relationships: relates to people in an open, friendly, accepting manner Results Orientation: demonstrates responsibility for ones own performance and actions Adaptability: demonstrates an appropriate level of composure and patience under trying circumstances