Business Continuity Manager Job
Business Continuity Manager (Job Number: 1316142)
Description
Business Description
The Transfer Agency (TA) division is responsible for providing the services and administration outlined in Client Service Level Agreements, within agreed parameters and applicable regulations and corporate policy. The main functions administered are to effect the dealing instructions on behalf of investors for the products outsourced by our management companies, to ensure an accurate register, and provide all necessary oversight and control services associated with these products.
The departments within TA include: Treasury (Reconciliations Settlements); Distributions; Statements and Mailings;
Business Change; Communications Centre; Servicing; Business Oversight and Controls; Register Servicing, Broker
Administration and Transaction Control; Service Delivery; Dealing and Box Management; Management Accounts;
Middle Office; DC Pensions; Client Service Centre; and Document Management Centre.
Team Description
Business Oversight and Controls comprises the following:
Governance and Management Information
Financial Controls
AML and Financial Crime
Business Continuity and Access Controls
Internal Control
Embedded Control (functional reporting into Asset Servicing Control Information Risk)
The team support the TA division by ensuring the continued oversight of all areas of the business supported by a control environment that operates alongside other areas such as Compliance, Internal Audit and Business Operational Risk (corporate level). This framework ensures the business line can demonstrate an appropriate level of governance and control to our clients, related third parties for example auditors, regulators and to other areas of BNY Mellon.
Within the team there is also Compliance project resource who provide project support on a range of business projects to ensure all compliance and risk matters are addressed.
The team have presence in the Brentwood, Edinburgh TA sites whilst Pune operate under the same working practices and policies and are overseen remotely or by regular site visits.
The UKTA Business Continuity team is in place to mitigate the potential impact or likelihood of system incidents or environmental issues damaging continuing business operations, and to ensure that any such risks are managed, monitored and escalated with urgency, effectively acting as an interface between the UKTA business and BNYM Technology teams. Preventative measures are also in place via change control, risk assessments and team knowledge of the business and its possible weaknesses.
The BC team organise, track and monitor testing for annual disaster recovery exercises, systems upgrades/enhancements and system issues. In addition, the team investigate emergency changes requested by the Operations and ensure Technology have the appropriate Senior Management approval. They are also responsible for ensuring that all functional departments under TA have recovery plans and associated documents in place to support the business in any recovery scenario. TA BC is driven by Global Business Continuity (GBC), who provides the Business Continuity teams across all lines of business with corporate BC annual deliverables; the TA BC team provide support/guidance to the operations to be able to achieve them. The Access team also forms part of this team to monitor/maintain and govern system access across the various platforms. The department covers all locations of TA.
The department covers all locations of TA.
Job Purpose:
To support the Business Continuity Manager and manage the role in their absence
To support/monitor/track any system/environmental issues, with the objective of returning the affected departments to business as usual (BAU) as soon as possible. All issues to be monitored/escalated until resolved, making certain that full reports are issued to relevant parties from support teams.
To assist in ensuring that all the business functions have up to date and thorough Business Continuity documentation and recovery provisions in place, this is monitored via an SLA between the Business Continuity Manager (BCM) and Global Business Continuity.
To assist with the governance and maintenance of TA internal business data/system access. To enforce security measures where applicable and to advise the business on security measures to address any potential issues (including environmental).
To ensure that operational testing is carried out effectively and fulfils and regulatory obligations.
Principal Responsibilities:
Act as interface between Global Business Continuity (GBC) Europe and departments to ensure they are fully compliant with corporate polices, initiatives and regulatory guidance, with up to date and consistent business continuity plans across all departments and locations.
Assist with briefing the operations on business continuity status including any risks/issues (potential or otherwise), working with them to identify any gaps in their business continuity provision.
Work with the plan owners developers to review and document manual workarounds for processes/functions that can be used effectively in the event of any system and or communications failure
Audit and maintain the business continuity data repositories on a regular basis and ensure that TA departments keep the systems current and in line with their requirements.
Act as an independent critic of business continuity documentation scenarios to identify gaps and weaknesses that need attention and work with the plan owners/developers to resolve
Provide an interface between TA business operations and the technology shared services
Attend TA location recovery rehearsals. Ensure test scripts (pre post test) are developed and provided to GBC Europe for each rehearsal session. Provide feedback and escalate any LOB related issues through to resolution
Attend weekly US GBC Meetings
Provide support and general consultancy all TA departments where required
Chair Business Continuity Planning (BCP) Committee Steering meetings in the absence of the BCM
Liaise with the Client Relationship team to provide feedback for audits. Meet with Clients as requested.
Review and audit business continuity documentation for all TA departments to meet GBC annual deadlines
Conduct Call Tree tests twice per year for all departments.
Work with TA operations onshore to continually review BC provisions and provide support to the plan owners/developers to update/amend business continuity documentation where relevant
Assist in the annual online training process Across all TA staff
Assist in the Monitoring of location facilities activity to ensure tests (inc. evacuation) are completed as per regulatory standards
Liaise with the support teams regularly to discuss changes and work together through any issues and ensure transparency of their reporting controls. The communication must be timely and informative, plus visible to the appropriate audience
Investigate the root causes of issues with the technical teams and ensure provisions are put in place (monitor until in place), plus feedback is given after the event until resolution is achieved.
This role may require travel to other TA locations (inc. Offshore)
To work the required hours to ensure the execution of all duties.
Demonstrate the shared values of the organisation (Client Focus, Trust, Teamwork and Outperformance) and the application of TCF.
Demonstrate personal responsibility for escalating and resolving concerns/incidents in line with TA Escalation Guidelines and TA Incident Escalation and Management process.
Staff Management
Implement, apply and role model the people management activities described in the Global Operations Best Practices Guide For Managers.
Day to day management of the department
Maintain and regularly review issues and action lists for direct reports through monthly one-to-one meetings
Develop and maintain positive working relationships with colleagues, external parties and staff in other departments through effective communication
Maintain and develop staff morale
Ensure Training Plans are in place where applicable.
Personal Development
Keep up to date with corporate and regulatory requirements
Develop and demonstrate effective management and motivational skills
Attain Investment Operations Certificate (IOC) qualification or equivalent within 2 years of joining TC scheme (if not already achieved)
Maintain up to date knowledge of financial services and specific knowledge of legislation and regulations
Undertake ad-hoc tasks; carry out duties including deputising, projects and delegated responsibilities
Process Management (day to day)
The job holder will be expected to continually look for re-engineering and process improvement opportunities at a process, client or industry level.
The job holder will be required to support their Line Managers in representing the department during visits of management companies and related third parties (for example auditors and trustees)
The role may include travel to offshore locations.
The job holder will also be expected to participate in various projects affecting the department and to deputise for the Manager as necessary.
Qualifications
Person specification:
In addition to the core competencies of Communication Skills, Decision-making and Accountability, Flexibility and Adaptability and Managing Risk the associate should show an aptitude for:
Building Organisational Talent
Change Leadership
Client Orientation
Developing Partnerships
Driving Execution
Operational Decision Making
Global Acumen
Technical Skills, Knowledge, Systems Knowledge (and associated skill level)
Investigative and questioning nature
Good inter-personal skills
Ability to communicate orally and in writing with various levels of management
Strong analytical skills, problem-solving ability and attention to detail
Strong regulatory background
Academic / Professional Qualifications (or equivalent qualifiers)
The candidate should have the relevant industry experience and educated to a degree level preferred and or relevant financial services qualifications where required.
Primary Location: Brentwood, Essex, GB
Internal Jobcode: 50780
Job: Asset Servicing
Organization: Global Client Service Delivery-HR06406
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