Business Operational Services Administrator / Customer Support Job in Coventry, Midlands UK

Business Operational Services Administrator / Customer Support

Our client is the pre-eminent organisation for professionals working in the land, property and construction sectors in the UK and around the world.

Position: Business Operational Services Administrator
Location: Coventry
Salary: £15,500
Benefits: Comprehensive package

ROLE:
The Business Services Administrator is principally responsible for helping the company to uphold its Royal Charter to regulate the profession by providing administrative support and assistance with monitoring, investigations, disciplinary and any other regulatory matters that arise.

RESPONSIBILITIES:
a) Assist Department by delivering clerical and administrative tasks to a consistently high standard that ensures it meets quality and time targets: ensuring post is opened and distributed; case creation; MI reports; travel bookings and diary management; web updates; Committee Administration; maintenance of actions (in house system) to support department.
b) Assist in enquiry handling over the telephone and in writing to all customers.
c) Take ownership for tasks allocated to you.
d) Be accountable for delivery of work to a consistently high standard.
e) Other functions commensurate with grade.

ESSENTIAL SKILLS / EXPERIENCE:
a) You must have senior administrative/customer support experience to be considered for the role. b) Strong understanding of customer service backed up with excellent customer care skills.
c) Proficient IT skills (Word, Excel, and Outlook).
d) Accuracy and attention to detail with the ability to organise, multi-task and prioritise.
e) Able to demonstrate oral and written communications skills appropriate to role and structure.
f) Ability to exercise diplomacy, sensitivity and control in dealing with difficult or vulnerable clients/consumers.
g) Follow instructions and deliver a wide variety of admin tasks with accuracy and timeliness.
h) Ability to work as part of a team or on own initiative.
i) Able to deliver a variety of new and varied tasks on time and to a high standard.

You may have experience of the following: Senior Administrator, Customer Service, Admin, Team Secretary, Customer Support etc.

This vacancy is being advertised by EasyWebRecruitment.com, the UK`s leading Flat Fee Recruitment Agency. The services advertised by EasyWebRecruitment.com are those of an employment agency.

No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role. Ref: EWR