Business Operations Analyst Job in Germantown 20876, Maryland US
About Hughes Network Systems
Hughes Network Systems, LLC (Hughes) is the world's leading provider of satellite broadband for home and office, delivering innovative network technologies, managed services, and solutions for enterprises and governments globally. HughesNet® is the #1 high-speed satellite Internet service in the marketplace, with offerings to suit every budget. To date, Hughes has shipped more than 2.5 million systems to customers in over 100 countries, representing over 50 percent market share. Its products employ global standards approved by the TIA, ETSI and ITU organizations, including IPoS/DVB-S2, RSM-A, and GMR-1.
Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions. For additional information about Hughes, please visit www.hughes.com.
Hughes is looking for an Entry-level Business Operations Analyst to join their North American Operations team in Germantown, Maryland!
The candidate will be responsible for Performance Analysis duties in support of the Hughes North American Operations Team(s). They will take primary direction from a Sr. Director but will also work closely with and provide support to executive management. This individual will work closely across multiple business functions to develop, deliver and maintain numerous types of operational reporting across all applicable customer segments. The successful candidate should have solid experience in data analysis techniques and business processes.
The Business Analyst will be required to:* Collect and compose KPI/PI, operational data performance reports at various frequencies (i.e. daily, weekly, monthly, ad hoc)* Create monthly scorecard and support customer review and executive reports.* Conduct extended analysis, correlation trending of performance data (emphasis on data usage, trends and deviations for individual sites or markets).* Help to create and maintain necessary customer behavior forecasts based on statistical analysis and modeling.* Develop scripts that will automate reporting out of various systems/ tools housing data. * Work with team and internal customers to help define business requirements, resolve technical issues, and provide training.* Assist in taking business intelligence to the next level to support business decisions and recommend best practices.* Help drive business intelligence implementation, maintenance, and data quality. * Customize and document report contents and views using Excel, Access, SQL, and other tools to meet the requirements of internal business customers. * Work cross-functionally to implement key projects* Other duties and responsibilities as assigned. The Business Analyst will interface with:Service Delivery Organizations, Network Operations, Field Operations, Fulfillment Provisioning, QA, Marketing, and Executive Management
QUALIFICATIONS: * Recent College grad with 0-2 years of experience.
Bachelor's Degree in Statistics, Mathematics, IT, Engineering (or relevant business or technical degree)
Professional demeanor at all times* A strong understanding of data analysis techniques and processes; business data analysis experience is not required but preferred * Excellent interpersonal, written, and oral communication skills.* Extremely Proficient with Microsoft Office suite of applications.* Knowledge of SQL, Business Objects, Report Scripting and data modeling/warehousing desired* Core Competencies include the ability to:* Work independently and conduct complex analysis on network and business performance models.* Have a quality focus with excellent attention to detail.* Takes a logical and orderly approach to analyzing problems, organizing work and planning actions.* Build strong relationships both internally and externally.* Negotiate and resolve conflicts.
