Business Planning & Support Manager, Commercial Banking recruitment
RESPONSIBILITIES:
- Provide a regular, efficient and effective Management Dashboard of key milestones throughout the various initiatives life cycle
- Facilitate timely decisions to maintain scope, schedule and budget at both the project and individual initiative level
- Establish and operate practices that encourage risk avoidance, defect prevention/early detection, and escalation/resolution of potential issues within new initiatives
- Develop and apply meaningful metrics to promote Process Excellence; Continuous Process Improvement; and Measurements of Success
- Also responsible for operational sign-off on business requirements, functional specs, and release, ensuring consistency of execution and collaboration with many cross-functional participants in addressing product related issues.
SKILLS AND REQUIREMENTS:
- Experience of managing multiple, complex and cross-functional business initiatives/projects
- Broad knowledge of the financial services industry
- First-hand experience in performing multiple roles associated with the “end to end” business initiative/ project life cycle including:
? Project Management
? Business Analysis/Operation
? QA/Testing
? Product Management
? Customer Service
? Business/Operational preparedness - A background in the meaningful identification, application, and interpretation of metrics is an advantage
- Experience with PMO’s and managing vendors is also a plus
- Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making and conflict resolution skills
- Excellent verbal, written, and interpersonal communication skills including senior management level presentation skills and ability to communicate with leadership across business teams
- Ability to communicate at all levels of an organization; distilling complex data/situations into discrete understandable components
- Demonstrated ability to assume a leadership role in reviewing project risk
- Identify control requirements related to business/project initiatives
- Systems and business analysis
- Demonstrated ability to motivate staff/project team, inspire teamwork and develop staff. Execution focused - able to operate at a “hands on” level without compromising effective delegation
- Experience in Client Service Sales technology, including call center telephony, case management, workflow management, chat, secure email solutions, and site emulation solutions, CRM and product sales software and reporting platforms
- Industry best practices for service technology, routing and tiering schemes, metrics, system integration and international telephony
- Understand technology trends, competitive differentiators, customer experience improvement priorities, development methodologies
- Provide advocacy and user-centric guidance to clients, vendors and internal units (e.g. IT, Business Continuity, etc.) which are developing or implementing systems and/or processes including:
? Disaster Recovery and Business Continuity – Coordinate and lead Disaster Recovery and BCP planning coordination. Work with business partners within service teams to ensure updating and testing of DR and BCP plans. Ensure alignment with Enterprise Wide Risk on integration of plans and updates for risk reviews. Launch management contingency planning and disaster recovery (including training development)
? Incident Management – Coordinate and lead the local Business Incident Management team ensuring timely and effective resolution to incidents. Provide awareness training to colleagues, tracking of incidents and reporting to senior management
For more information, please contact Mark Johns on 07989 471199 | 0207 8771090 | 01273 222888.
August 24, 2012
• Tags: Business Planning & Support Manager, Commercial Banking recruitment, Operations careers in the UK • Posted in: Financial