BUSINESS SYSEMS ANALYST
Business Systems Analyst – Cisco UCCE
Location: Phoenix, AZ
Duration: 12 month contract with possible extensions – immediate start
BSA is responsible for analyzing business information, requirements gathering, data analysis, functional specifications, application design, testing, and implementation. Team player with a positive attitude, enthusiasm, initiative, and self-motivation. Possess strong interpersonal, leadership, negotiation, and written communication skills.
Skill:
· 5+ years Cisco UCCE or other Contact Center experience
· 5+ years experience as Business Analyst:
Ø Extensive hands on experience with requirements documentation, facilitating and interviewing techniques to extract and validate user requirements for a contact center
Ø Documenting requirements functional design docs, test scripts, user acceptance testing sessions reporting, training materials
Ø Communicating status to project managers, team members and management
· 5+ years experience as Systems Analyst:
Ø Extensive hands on experience with Requirements, Design, Construction, Testing, and Implementation phases of software development (full Software Development Life Cycle Experience)
Ø Developing and validating use and test cases; developing business requirements and turning them into system requirements
· Prefer 2+ years recent VoIP Contact Center experience
· Knowledge and experience with Business Process Modeling and ITIL