Call Center
Call Center - Reservations Representative
Phoenix, Az 85034
Hertz is the largest worldwide airport general use car rental brand operating from more than 8,500 locations in approximately 145 countries
worldwide. Hertz is the number one airport car rental brand in the U.S. and at 94 major airports in Europe, operating both corporate and licensee locations in cities and airports in North America, Europe, Latin America, Asia, Australia and New Zealand. Hertz On Demand car sharing operates in the U.S., Canada and Europe. In addition, Hertz operates one of the world’s largest equipment rental businesses, Hertz Equipment Rental Corporation, offering a diverse line of rental equipment, including tools and supplies, and new and used equipment for sale from approximately 320 branches in the United States, Canada, China, France, Italy, Spain and Saudi Arabia. The company also operates the Advantage car rental brand at more than 65 airports in the U.S. owns Donlen Corporation, based in Northbrook, Illinois, which is a leader in fleet leasing and management services.
Today, Hertz's Worldwide Reservations introduces Virtual Rental Sales Specialist. This service allows customers to go to a rental kiosk at a number of locations (on airport and off airport) across North America and get assistance with their car rental through a live video interaction with our Virtual Rental Sales Specialists. You are now standing virtually in front of a customer that could be hundreds or thousands of miles away ....just another innovative program HERTZ has implemented
Are you sales driven???? Do you like to challenge yourself to achieve new goals every day? Do you like to be appreciated for your ability to provide helpful, quality service and sales while enhancing the customer's experience? Do you have the ability to handle difficult situations, with great tact and charm?
Full time positions - must be flexible to work any shift including days, evenings, weekends and holidays!!!
Responsibilities include creating a pleasant customer experience by greeting and engaging customers through a state of the art video link, completing rental transactions expeditiously, selling optional coverages, upgrades, and fuel options, as well as resolving complaints and ensuring overall satisfaction. The VRSS's commitment to achieving incremental sales and providing first-class service will further Hertz' growth and profitability.
- Ensure a positive customer experience by effective management of the rental process to include qualifying the renter and completing contracts.
- Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to drive continuous improvement within our Operations.
- Maximize margin by up-selling customers to higher-priced services and ancillary products to accomplish individual and team revenue-management goals.
- Protect company assets through adherence to company policies and procedures.
- Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on assigned tasks and ad hoc duties or projects.
- Applicants must have excellent customer service skills, excellent oral communication skills
- Minimum 1 year sales and customer service experience
- Must be able to type 25 wpm (test will be given)
- Ability to project a professional appearance
- Ability to effectively engage in verbal interaction with customers from diverse backgrounds
- Proficiency in working with diverse computer applications.
- Ability to read and understand driving directions and maps
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
EOE/AA M/F/D/V
Learn more about Hertz by visiting www.hertz.com
Hertz is an Equal Opportunity Employer.